Job description
Salary
$16.79 - $26.87 Hourly
$34,932 - $55,891 Annually
This position is a Pay Band 55
Purpose of Position
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The position is part of the Call Center Unit responsible for providing excellent customer service by providing the information required for retirement purposes. PERA represents 50,000 active members, 40,000 retirees and 31 retirement plans.
How does it get done?
- Respond to all calls and provide customer service for members
- Verify and audit retirement requests
- Meet with members and provide guidance to retirement questions
Who are the customers?
- PERA active and inactive members
- PERA retirees
- PERA affiliated agencies
- PERA affiliated employers
Ideal Candidate
- Ability to deal with difficult situations
- Excellent Customer Service
- Adhere to strict guidelines
- Understand and follow rules and statutes
Minimum Qualification
High School Diploma or Equivalency and one (1) year of direct experience in bookkeeping, retirement processing, benefits administration, and/or auditing. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid New Mexico Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required. Must be able to lift 25 lbs.
Supplemental Information
Benefits:
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Agency Contact Information: Samantha Olivas 505-412-8458Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
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