Job description

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana,Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys“R”Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or follow us on Instagram@americandream.

KEY OBJECTIVE(S)

The main purpose of the Rides Shift Supervisor is:

• To provide direction to Attraction team members while ensuring that outstanding guest service, safety and a demonstration of team work is provided to our internal and external guests at all times.

PRIMARY RESPONSIBILITIES

• Provide leadership to Ride Operators and Team Leads within Nickelodeon Universe.
• Train, develop and direct staff to consistently place safety and service at the forefront of job duties.
• Manage, develop and motivate team members for increased operational efficiency while ensuring that all employees are complying with company policies and procedures.
• Provide feedback to team members and resolve team member performance issues.
• Document performance
• Maintain performance files and records for department team members.
• Coach, train and mentor employees.
• Write Team Member performance reviews on an annual basis.
• Work with the scheduler of team members and team leads for maximum efficiency and cost effectiveness.
• Emphasize guest service by responding to guests in person, via email, phone or letter about questions, concerns or issues in a timely and professional manner.
• Assists guests in the purchasing of Nickelodeon Universe Tickets, and Merchandise
• Operate a computerized POS system in an efficient and timely manner.
• Monitor reports on ridership, attendance and expenses.
• Serve as on-duty person in charge of Park Attractions operation on a rotating basis.
• Maintain overall safety and cleanliness for work area.
• May provide direction/support in other work areas such as needed.
• Performs other duties as assigned.

DESIRED QUALIFICATIONS

• High school diploma or equivalent
• 2-4 years college preferred
• POS skill and knowledge
• Guest service experience required
• Ability to multi-task in a fast paced, sometimes stressful environment
• Ability to make quick decisions and changes for the enhancement of floor aesthetics, guest service, safety and productivity.
• Strong verbal and written communication skills
• Previous training experience helpful
• Leadership skills
• Provide department supervision while monitoring task completion
• Computer skills preferred – Word, Excel, Outlook, etc.
• Experience in employee relations – corrective feedback, performance evaluations, performance management helpful
• Stand and move- frequently, 80% of time
• Perform repetitive motion (using keyboard)-Frequently, 75% of time
• Reach at or above shoulder level – periodically, 10%
• Reach at or below shoulder level – frequently, 50%
• Stoop/Squat-periodically, 10%
• Lifting/carry up to 20 pounds – Occasionally, 25% of time
• Lift/Carry up to 40 lbs-Infrequently, 10% of time
• Kneel and bend- periodically, 10% of time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.