Job description
Are you the one we are looking for? We want someone who embodies Hilton Values!
H- Hospitality
I- Integrity
L- Leadership
T- Teamwork
O- Ownership
N- Now
Responsibilities:
- Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills.
- Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
- Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
- Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
- Maintain Housekeeping supplies.
- Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
- Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
- Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
- Answer/dispatch calls as received within the Housekeeping office.
- Delegate requests, either from guests or other employees.
- Contact other departments directly for urgent repairs.
- Prepare all daily work assignment sheets for room attendants.
- Coordinates and monitors Room Attendants, Public Area, and Inspectress.
- Updates Inspectress and Room Attendants assignment sheets.
- May require assistance with assigning and distributing uniforms to employees.
- Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
- Assist in another area of the department as needed.
- Other duties as assigned.
Benefits:
- 401(k)
- Dental Insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required)
Experience:
- Cleaning: 1 year (Preferred)
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