Job description

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Room Service Server to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

· Turn our guest’s ordinary day into an extraordinary day ✨

· Love where they work ✨

· Be appreciated for what they bring to a team ✨

· Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Count both your steps and guests' experiences you make extraordinary as a Room Service Server: Deliver efficient and exceptional menu items while maintaining sense of urgency in the execution of the expo line to hotel guest rooms.

What will you be doing?

• Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Has the ability to use the POS efficiently.
• Must be proficient in multi-tasking.
• Must comply with opening and closing as well as running side work necessities.
• Direct and consistent communication with the culinary and management team.
• Processes guest’s checks and submit closing paperwork in a timely manner.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Must effectively communicate with room service order taker.
• Perform other duties as assigned.

What do you bring to the role?

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Job Types: Full-time, Part-time

Pay: From $7.25 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Physical setting:

• Resort

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

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