ROOM SERVICES ATTENDANT

Many hotels offer room service for guests ’ convenience. Room service attendants have a variety of responsibilities to ensure each guest has an enjoyable experience in the hotel. These attendants must strive to supply guests with their needs and requests. Depending upon the size of the hotel and versatility of the staff, responsibilities of room service attendants vary.

EXPERIENCE

• Room service attendants must have excellent people skills in order to communicate politely and professionally with guests and determine whether guests have everything they need during their hotel stay.
• They must pay attention to detail in order to deliver precisely what the guest has ordered.
• Attendants must take pride in their personal appearance and maintain the established uniform of the hotel.
• They also must be capable of standing or walking for long periods of time, as well as be able to push heavy carts.

• Room service attendants deliver food, drinks, silverware, and condiments to guest rooms to fulfill guest orders.
• The room service attendant wheels the tray into the guest room with the guest’s approval, sets up the table, opens platters and identifies each portion.
• The attendant may check back later to remove the cart.
• Room service attendants may be responsible for taking guest orders by phone. These servers must be familiar with the hotel menu to answer any guest questions, such as those concerning food allergies.
• Room service attendants also may deliver packages that arrive for a guest and take care of guests' dry cleaning orders.
• When they are not delivering items to guest rooms, room service attendants may be responsible for stocking supplies for orders.

• The ability to understand and speak English at a basic conversational level is required.
• Hotel room attendants should be able to follow directions and perform duties such as making beds and cleaning bathrooms satisfactorily.
• Candidates must be in decent physical condition and be able to work long hours on their feet.

DURING SHIFT

• Taking the guest’s order
• Inputting orders into the Food and Beverage system
• Food and Beverage promotions and upsell
• Preparing beverages
• Picking up orders from the kitchen
• Delivering food to a guest room
• Entering a guest room
• Presenting food to guest
• Presenting the bill/check
• Farewell and thanking the guest
• Guest callbacks to ensure satisfaction
• Floor sweeps/tray retrieval procedure

End of Shift

• Tip handling
• Cash out and envelope drop

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.