Job description

We don't just sell home fragrance products, we sell experiences. From the sensory experience of burning our fragrant candles to the memorable hands-on experience of participating in one of our candlemaking workshops, we're entirely focused on infusing your life with Banter & Bliss.

We believe in the saying "from a little spark may burst a flame." From purchasing our supplies from small mom and pop businesses to organizing production partnerships with non-profit organizations, we strive to have a positive impact on our community. Our candles come in a variety of exceptionally fragrant scents and are made using all natural soy and coconut wax blends and lead and zinc-free wicks. Our soy wax is made from soy beans grown by American Farmers and our candles are scented using phthalate free fragrances and essential oils.

Banter & Bliss is also the premiere provider of candlemaking experiences on the West Coast with services offered for all kinds of events—from workshops to weddings to experiential activations for major brands. While it fills our hearts that our customers live and love our products, it really brings us joy when they learn and laugh with us at our popular candlemaking events. That's pretty much how we like to sum up the Banter & Bliss experience...live, love, learn, and laugh!

All of our home fragrance items are 100% handmade at our studio located in Los Angeles.

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree; BS degree in Marketing or related field would be a plus

Job Types: Part-time, Temporary

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability
• Weekends only

COVID-19 considerations:
Clear plastic barriers, masks required, gloves provided, hand sanitizer provided.

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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