Hilton Garden Inn Gastonia | 444 Cox Rd - Gastonia, NC 28054

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Job Overview:

Assist with and meet revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts

Role and Responsibilities

• Help increase the hotel revenue by conducting inside sales calls, and telemarketing.
• Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Assist in creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, and increase the volume, of food, and beverage, and banquet sales.
• Assist General Manager and Director of Sales produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed the established revenue plan
• Responsible for creating detailed group contracts (BEO), discovering new accounts, maintaining existing accounts, and implementing sales strategies outlined by the General Manager and/or Director of Sales.
• Communicate any group needs to team members and work with the General Manager and Director of Sales to ensure the staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Provide guests with information (for example; loyalty programs, area attractions, restaurants, and facility information) to enhance the guest experience.
• Develop and maintain relationships with key clients and outside contacts to produce group and/or convention business, including room sales, food & beverage sales, and catering/banquet services.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales office and prospective clients.
• Help identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with the appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. May also serve as manager-on-duty.