Job description

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center where we strive to give guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. The Hyatt Regency is managed by Marcus Hotels & Resorts whose corporate history dates back to the first Marcus Movie Theater in 1935. That was when our founder first established our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

What you will be doing:

• Assist the General Manager, Director of Sales and Sales/Catering Managers with administrative tasks.
• Promptly answer telephone calls following Hyatt standards using clear and positive English communication.
• Communicate information accurately to managers and disseminate information and facts to relevant accounts and concerned departments.
• Type correspondence, proposals and contracts as directed by management using computers and email. Process contracts for relevant departments.
• Distribution of memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
• Responsible for all social rooms block contracts 1 year prior to arrival.
• Guest Recognition program daily letters.
• Ordering of all offices supplies and paper products.
• Conduct hotel site tours for social parties interested in booking including suites.
• Maintain the suite log book.
• Copy and fax necessary documentation for clients and hotel use.
• Process incoming and outgoing mail for department.
• Maintain filing system. Log pertinent account information in files.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Attend all required department and other hotel meetings.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.Assist the General Manager, Director of Sales and Sales/Catering Managers with administrative tasks.

What we are looking for:

• Must be flexible with a positive attitude.
• Thorough knowledge of Microsoft Word, Outlook and Excel and possess the ability to learn new computer programs quickly.
• Ability to be highly motivated, organized, and detail oriented.
• Ability to listen and extend assistance in order to resolve problems.
• Good English written and verbal communication skills with the ability to maintain strong customer relationships.
• High School Diploma or equivalent required; College degree preferred.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

• Competitive and robust Compensation Package
• Matching 401k & Profit Sharing Options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking

For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Coralville, IA 52241: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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