Job description
Our client is based in Dublin 22 and is currently recruiting for an experienced Sales Office Manager / Customer Care Team Lead.
This is a permanent role & salary is €45k plus excellent package (bonus, healthcare & pension).
DUTIES OF THIS ROLE
- To manage the administration function across the Sales / Customer Care department
- Team Management – supervise, motivate and mentor 6 Customer Care direct reports
- Process Management & Improvement
- To provide superior levels of customer service and account management to customers.
- Work closely with logistics, supply chain, marketing and sales force
- Handling and resolving escalated complaints
THE IDEAL CANDIDATE
- Minimum 4 years people management experience with very strong people management skills
- SAP Superuser
- Experience in a global environment desirable
- Availability to travel at short notice
- Excellent knowledge of MS Office (Word, Excel & PowerPoint)
- Excellent communication skills
- Strong business acumen.
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