About the Role

Base Location: Dublin

Salary: €34,300 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

Our Sales Operations team is tasked with managing the smooth and efficient processing of Domestic customer sales and retentions across all sales channels. Our key purpose is to maximise the successful throughput of new sales. We form a vital part of the wider customer onboarding journey and provide analysis and support for internal and 3rd party sales teams.

In this role you will:

• Effectively manage daily CAF (customer sales agreement forms) work queues and resolve outstanding actions through to final resolution

• Manage the new sale process from all domestic channels and responding to customer queries by phone or email regarding their new sale.

• Proactively communicate with individual customers to ensure their sale/retention to SSE Airtricity is completed in a timely manner and meets all customer expectations. This will include the configuration of Northern Ireland customer configuring their pre-paid meter to SSE and the completion of change of tenancy agreement forms on current premises

• Consistently and routinely complete mandatory tasks accurately and compliantly to deadline

• Provide daily and weekly reports to our third-party partners and sales management

What do I need?

To be considered for this role, we would love you to have:

• Knowledge of current sales processes

• Previous experience in a fast-paced administrative role

• Strong numerical and data entry skills

• Strong communication skills with both internal and external stakeholders

• Knowledge of Utility Market Messages across ESBN, GNI & NIEN would be an advantage

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on andrew.elder3@sse.com or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

#LI-AE1

#LI-AIR

#LI-Hybrid