The Sales Support Coordinator II is responsible for coordinating the day-to-day activities pertaining to supporting the Sales Support Team. Will provide superior customer service to internal and external customers in adherence to Holt CAT’s mission statement.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

• Acts as a resource and responds to basic inquiries for internal and external customers, Sales Force Team, Demo, RPO, and Sales Representatives

• Coordinates the scoring of machines in a timely/accurate manner

• Assists the Sales Support Team with invoicing attachments as needed as well as billing for inter-company affiliates.

• Acts as the primary point of contact for enrolling extended warranty coverage on used/rental inventory

• Supports the daily verification of equipment that is sold and marking– to include working with store coordinators / Sales Reps when machines are in transition

• Completes a calculation/review of monthly sales commission statements

• Assists the Sales Support Team/Supervisor(s) with data analysis, verification of processes, and auditing of completed invoicing packets

• Collaborates with team and supervisor(s) to provide a rational approach to the processes involved in identifying and defining problems/ goals, implementing alternative solution strategies

• Requires regular and punctual employee attendance

• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Performs other duties as assigned

Education and Experience:

• High school diploma or equivalent required; Associate degree in business or finance preferred

• Three or more years of work-related experience required

• More than three years of experience in Microsoft Office Suite preferred

Knowledge, Skills, and Abilities:

• Intermediate knowledge of business accounting principles

• Intermediate level of transaction code/entry code knowledge, with an understanding of invoices, CAT credit statements, and journal entries/coding

• Excellent oral and written communication skills

• Exceptional organizational, time management, and multi-tasking skills

• Intermediate level skill utilizing Microsoft Office Suite software

• Ability to work with minimal direction in a setting alongside team and supervisor(s), with a willingness to provide proactive assistance and support to the team

• Knowledge of internal Dealer Business System (DBS) preferred

Travel:

• Travel may be required upon assignment (less than 5%)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)