Why Vodafone?

Vodafone are revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We are heavily embedded in providing world-class Solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

Role Detail

Position Title: Sales Support Coordinator
Location: East Coast, Remote/Hybrid
Company: Vodafone US Inc.

Role Description

The Sales Support Coordinator provides general administrative support to the Head Of Sales, VBI Americas as well as provides analytics and operational support for the execution of sales activities across VBI North America based accounts. They proactively monitor and manage sales tools and sales platforms to ensure data quality, content and analytics are aligned with agreed regional KPIs, to increase GAMs customer interaction. The Sales Support Coordinator will have good understanding of established concepts and procedures related to the Vodafone sales process, product, and service portfolio, bid and contract. This role will work directly with Sales Teams in region and globally to support on Americas sales teams to deliver KPIs.

Key Accountabilities

• Reports – Ensure that Vodafone systems (1SF Ignite, Lighthouse, OSR/Qlik) accurately reflect the Sales activities, using any historical data, trends, sales inputs or crosschecks; Ensure Sales understands the data and logic applied to produce report and detect any need on ad hoc reports. Ensure sales information and content is accurate in the sales management tools / systems.
• Analysis and Business Insights – Analyze various data sources to identify existing gaps and propose improvement actions that influence sales performance.
• Provides operational support to sales teams to maximize the potential of each customer by marshalling resource availability for help in responding to tender requests, RFPs, assisting in closing deals and to drive revenue growth.
• Assist with Executive Engagement plan to identify US decision makers and execute on the meetings and next steps.
• Research support and activities pertaining to the following: customer landscape, industry analysis, account plan development and competitor landscape.
• Tracking all RFI/RFP submissions in various portals, reporting on status and outcomes, analyzing loss/wins, and applying learnings to increase opportunity to win.
• To assist, on behalf of the Global Account Manager, in the on-going coordination and negotiation of in-life contracts (Master Service Agreements and Local Implementation Agreements), contract extensions, both proactive and reactive, commercial amendments between the customer organization/s and Vodafone Commercial, Finance, Legal, Service Management, and OpCo/Partner market functions.
• Promotion and Adoption – Make sure Global Tools and Processes are correctly understood and utilized across the Sales Community, executing the training or reinforcement activities that are needed.
• Supports Head of Sales with Travel and Diary and Expense Management
• Supports Event Management for local and overseas team meetings including agenda/content coordination.

Core Competencies

• Customer Service (internal and external): Help the sales team to improve their productivity; Collaborate with other departments to ensure sales, marketing, queries, are handled efficiently.
• Customer Relationship Management - Utilize in-house Customer Relationship Management (CRM) system and scan for data accuracy
• Prepare sales reports and maintain/update CRM tool
• Experience of complex global organizations and ability to drive outcomes using matrix management and influencing, coping with ambiguity
• Knowledge of the telecommunications and technology environment, ideally mobile, fixed, IoT, Cloud and IT solutions experience
• Experience in Sales, Inside Sales, Sales Operations and Sales Strategy functions.
• Operational credibility proven through experience by working with sales-facing resources and regional sales leadership
• Strong analytical skills – able to gather and analyse data and make sensible suggestions
• Strong communication, presentation and interpersonal (relationship building) skills– able to explain the fundamentals of services/products/processes to customers and internal stakeholders

Key Qualifications

• Minimum 2 years’ experience of either
• Telecommunications industry, sales/customer support environment or RFI/RFP administration
• Advanced knowledge in MS Office suite, especially Excel. Experience working with a CRM system preferred
• High energy and a can- do attitude
• Strong communication and interpersonal skills – relationship building.
• Team player – flexible, driven, passionate, determined, strong influence, and relationship management skills.
• Attention to detail
• Time and priority management skills
• Excellent numeric and analytical skills

Key Performance Indicators

• Data Accuracy/Quality metrics
• NPS improvement
• Customer satisfaction from key stakeholders both internal and external
• Adoption of tools and reports by Sales Community, measured by global tools usage reports roadmap

Compensation Range

$64,000-$96,000/yr

Vodafone Americas is committed to providing fair, competitive, and market-informed compensation. The pay range above is the general base pay range for a successful candidate. The successful candidate’s actual pay will be based on various factors, such as the candidate’s qualifications, relevant experience, knowledge, skills and abilities.

Vodafone Americas is pleased to offer our employees a robust benefit offering which includes a generous PTO policy (vacation, sick days and one volunteer day), competitive tailored medical benefits, a market-leading global parental leave policy, incentive pay, retirement plan and more. We also offer a monthly "Spirit of Vodafone Day" where employees are encouraged to take time for personal development and learning.

Application Guidance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We offer a generous benefits package that includes a 401k match, PTO and sick leave, floating holiday pay, volunteer pay, domestic partner and spouse insurance coverage, and an inclusive parental leave policy for birthing parents, non-birthing parents, and adoptive parents.

All Vodafone US Inc. employees must be fully vaccinated against COVID-19. If you are successful and become a Vodafone US Inc employee, you will be required to show proof of being fully vaccinated against COVID-19.

Together we can.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.