Job description

The primary purpose of Scheduler Support is to support customers who are looking for a Tree or Plant Health Care Project. To facilitate end-to-end workflow management of the project, the Scheduler Support is responsible for tracking progress, documenting all interactions, addressing issues, and communicating with customers promptly to keep the project moving forward. To accomplish this, the
Scheduler Support must have excellent customer service and problem-solving skills with the ability to adapt to change. The Scheduler Support will collaborate directly with customers to deliver the desired customer experience. The Scheduler Support will receive regular feedback and coaching from their leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance continually.

• Answer inbound calls from customers, tree crew members, sales team and project support.
• Manage outbound tasks and make outbound calls to customers, tree crew members, and sales teams to provide updates or gather project information.
• Conduct initial contact with the customer to provide centralized contact information and project expectations to verify project scope and ensure alignment.
• Ensure projects are scheduled within the CRM and provide confirmation to the customer.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools
• Practice active listening skills with customers to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Schedule:

• Weekends only

Experience:

• Customer service (Preferred)
• Computer skills (Preferred)

Work Location: In person

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