Job description

Client Service Coordinator

Position: The Client Service Coordinator is responsible for ongoing case management support, scheduling, and monitoring cancellations.

Hours- 9am-5pm

Responsibilities

• Responsible for all ongoing scheduling needs – including initial client assignments, identifying clinical team hiring needs and all ongoing staffing arrangements. Accommodate client and staff requests and needs as it relates to scheduling.
• Oversee and investigate any client or staff cancellations, handling rescheduling and temporary staff substituting as needed.
• Maintain ongoing relationships with the clients. Check in with clients at least monthly to ensure services are being performed well, assist with troubleshooting any issues they may report.
• Communicate constantly with other teams to ensure maximum client satisfaction and onboarding and ongoing efficiencies.
• Assist technicians with any administrative concerns they may be struggling with. Support and troubleshoot their schedules, technology issues, client concerns etc.
• Ensure client profiles, documentation, labels, are well maintained in Central Reach.
• Setup technician schedules and communicate expectations to them. Assist clinicians with schedules as well.
• Ensure all conversations and documentation is stored and tracked electronically. Maintain relevant trackers and files.
• Constant communication with corporate and regional team members to report on status, KPIs, and coordinate patients care. Ensure utmost client satisfaction and coordinate with other teams to troubleshoot/problem solve as needed.
• Assist in overall development and improvement of client service processes. Work with team members to improve efficiency, coordination, timeline etc.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• A High School Diploma is a must.
• Prior healthcare administration experience preferred.
• Self-starter personality, ability to work in fast paced environment.
• Strong organization, coordination, and multi-tasking skills required.
• Must possess excellent communication skills both written and oral.
• Maintain a positive, open, and objective attitude towards others. Team player.
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, and Outlook.

Attain ABA is a fast paced and rapidly growing nationwide ABA company with a primary focus on helping individuals reach their highest potential through high quality ABA Therapy. Our team works together from the corporate to the local therapist to accomplish the goal of helping one individual at a time! We are looking for a professional, energetic, talented, and driven worker to join our team to provide outstanding ABA services.

The Equal Employment Opportunity Policy of Attain ABA is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

#hirecompassionate

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• scheduling: 1 year (Required)

Work Location: In person

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