Join our dedicated Sea Logistics Customer Care team and play a key role in the transportation of our customers’ goods on their journey across the globe, ensuring attention to detail and excellent customer service.

YOUR ROLE

You will be working on your own initiative as a key player in the sea freight team to offer our customers solutions in a timely and efficient manner, ensuring all aspects of operation are completed with accuracy and quality. You will also ensure that the department operates to “Best in Class” quality standards and in an environment of conscious improvement while following all Kuehne+Nagel’ s sea freight procedures.

YOUR RESPONSIBILITIES

• Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties.
• Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.
• Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.
• Continued development of core exports products, dairy/reefers/SRM.
• Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
• Foster and develop good relations with both existing and potential customers to ensure retention and growth.
• Develop in depth knowledge of all aspects of the role to ensure full ownership.
• Deal with all customer phone sales and/or customer queries.
• Establish a good working relationship with the sea freight department and its customers.
• Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
• Managing your performance via Key Performance Indicators as discussed with your manager.
• Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
• Promote KN positively with customers through high quality of work, excellent communication, ro-active approach and positive attitude.

YOUR SKILLS AND EXPERIENCES

• Freight forwarding industry certification. Preferable to have excellent multi modal Freight & Logistics understanding
• Experience in a similar position in the past and distribution expertise.
• Experienced in updating the tariffs.
• Used to work Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
• Proactive participation and adherence to the company QSHE system.
• Delivering excellence in quality and customer service every time.
• Familiar with managing your performance via Key Performance Indicators as discussed with your manager.
• Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
• Excellent communication skills and ability to escalate internally in a correct manner. Strong written communication skills are crucial.

GOOD REASONS TO JOIN

Over 125 years, we have become a leading global provider in innovative supply chain solutions. We have over 1400 locations in more than 100 countries around the globe, and 76000 employees working across our global logistics network. Our company believes that real, sustainable success is only possible through valuing both our employees and our customers equally. This is because 'Your Plus Shapes our Future'.