Job description

Seasonal Backcountry Bike/Competitive Cyclist Gearhead - Fulltime
We are looking for bike enthusiasts to join our herd, this position requires a lot bike knowledge (mountain, road, adventure, etc.) as you will assist our customers over the phone and in writing with answering bike specific questions about parts, gear, apparel, etc. You may even get to help a customer build out their dream bike! If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position.

CLASS START DATE: Monday, June 12, 2023

TRAINING REQUIREMENTS: June 12th - 23rd , Monday - Friday, 9:00am - 5:00pm (Mountain Time Zone) - training is, of course, paid

LOCATION: Work from home, wired internet required, this is not a role you can work from a van or while on trips. If you are in the Salt Lake City area and prefer to work in an office, you are welcome to work at our Gearhead Operations office

Gearhead: Passionate and driven individuals looking to make an impact and provide amazing customer experience for our riders and customers.
Perks/Benefits: We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for riding along with other industry perks.
Our Riders: This is our customer and they consist of road cyclists, mountain bikers, and people who love to ride all bikes and all tire sizes.
The Job: The Gearhead Bike position requires great skills in customer service and a desire to learn the ins and outs of the bike industry. The role pays $17.50 per hour with the potential for overtime when applicable.

Your goal will be to provide concierge level customer service to all of our riders and customers. If you are excited about getting on the bike and meeting more people who ride, then now is the time to apply.

WHAT YOU'LL DO:

• Provide concierge level service to our riders/customers
• Assist riders with general product questions
• Answer calls, chats, and emails
• Build and maintain relationships with our riders
• Solve problems, answer questions about orders, returns, shipping, and order status
• Contact customers via follow-up
• Learn our processes and systems to meet our customers needs
• Work alongside a motivated and fun team full of riders that are passionate about bikes
• Build your product knowledge through training and assisting our riders
• Answer inbound calls and make outbound calls

THE TOOLS FOR SUCCESS:

• Experience in the cycling industry preferred
• A passion for all things cycling
• A passion for helping people
• Must be able to use computers daily and have basic computer operating skills
• Must be able to multitask, prioritize, and think on your feet
• Customer service and sales experience strongly preferred
• Schedule flexibility including weekends and evenings until 10:00pm
• Ability to build and maintain long-term relationships with customers
• Ability to use active listening to identify customer needs, concerns, and complaints
• Ability to effectively communicate both verbally and written required
• Able to work efficiently and effectively within multiple channels of inquiries

ABOUT OUR CULTURE:

• POSITION IS OPEN TO WORK FROM HOME
• Fun, professional, and inclusive of all employees both local and remote
• Vendor clinics and swag
• Able to talk with your coworkers about all things bike

ABOUT BACKCOUNTRY:
Our mission is to connect people to their passions. Our five online stores—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.

#GHO
#LI-JH1

Job Types: Full-time, Temporary

Pay: $17.50 per hour

Benefits:

• 401(k) matching

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Rotating weekends

Work setting:

• Remote

Work Location: Remote

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