Job description
City Experiences is seeking a Season Parking Lot Attendant for our CIty Ferry operation in Jacksonville.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Parking Lot Attendant monitors the parking lot and passengers to ensure safety during ferry operation. Additionally, the Parking Lot Attendant is responsible providing a high level of customer service to all ferry riders.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
- Remain true to and champion the Company’s Core Values and Code of Conduct.
- Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture.
- Consider reliability and efficiency with regard to Company operations.
- Monitor river, vessel, and passengers to ensure safety during ferry operation; report items of concern to Deckhands and/or Captain.
- Participate in onboard training and routine drills.
- Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e., fire extinguishers, life preservers, work vest).
- Use proper Personal Protective Equipment (PPE).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Material Safety Data Sheets (MSDSs) (as required).
- Report safety related concerns.
- Obtain accurate passenger count in each vehicle and log/communicate as necessary.
- Perform proper security check and log on access sheet
- Keep parking areas clean and orderly to ensure maximum space usage.
- Direct motorists to appropriate parking areas, parking spaces, or correct ferry entrance line.
- Greet customers and provide riders with instructions for entering/departing the ferry.
- Lift, position, and remove barricades to open or close parking areas.
- Ride ferry to transfer to Ft. George /Mayport side when traffic is congested.
- Understand the Employee Handbook and adhere to policies.
- Maintain Crew Qualification binder.
- Understand and comply with the Safety Management System (SMS).
- Understand and comply with Standard Operating Procedures (SOPs).
- Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.
- Present professional level of customer service and appearance to all clients, both internal and external.
- Report passenger count and vehicle number to Captain upon each departure.
- Additional job duties as assigned
Requirements & Qualifications:
- HS Diploma or equivalent
- Valid Driver’s License
- Copy of DD214, if Veteran status
- Excellent verbal and written communications skills
- Proven track record of working successfully in a team environment
- Ability to work with a sense of urgency and efficiency
- Must be detail-oriented and organized
- Ability to work in fast-paced, quickly changing environment
- Must be willing to accept changes of direction in work and priorities with a positive attitude
- Must be a proactive thinker and constantly think ahead to better serve our customers, both internal and external
- One year customer service experience preferred
- Must be at least 18 years of age.
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Experience
Preferred- 1 year(s): One year customer service experience preferred
Education
Preferred- High School or better
Licenses & Certifications
Required- Driver's License
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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