The incumbent shall be responsible for providing secretarial support to all rehab staff. The incumbent shall also demonstrate accountability for and contribution to development of departmental initiatives, including to but not limited to all EPIC PARC related patient registration, collections, scheduling, insurance verification, quality improvement, problem solving, and productivity enhancement.

The incumbent shall, at a minimum, have a high school diploma or equivalent GED.

The incumbent shall have experience in working as a secretary with patients and/or customers. Possessing excellent people skills is necessary. Computer skills required. Familiarity with EPIC system preferred. Knowledge of Medical Terminology preferred.

1. Communicate and demonstrate a professional image/attitude for patients, families, clients, coworkers, and others. 2. Coordinate therapist/nurse/physician schedules to ensure appropriate caseloads. Schedule patients according to his/her individual needs while providing ample evaluation and/or treatment time for therapist. 3. Manage all calls and messages entering the department. Coordinate all incoming and outgoing mail for the department. 4. Verify insurance prior to evaluation for all; provide information required to insurance for additional patient visits and manage work queues regarding payment for patient care and incoming referrals. Assists in compiling financial, statistical data and reports as assigned. Collect co‐pays and prior balances due. 5. Manage electronic medical record (EMR) chart for all appropriate paperwork for documentation including signed Plan of Cares. Scanning information into EMR that is not received electronically. Anticipates and assists staff needs by gathering records, reports, correspondence, or other specific information as appropriate. 6. Order departmental supplies as needed and prepares various documents as required. Composes correspondence and disseminates to appropriate individuals. 7. Complete scheduling and registration process for all supported outpatient departments. 8. Demonstrates effective time management by prioritizing workload and maintains flexibility to handle urgent requests as they arise. 9. Assist with transferring and ambulating patients under staff supervision and direction if needed. 10. Maintain cleanliness of department including monitoring cleaning and or temperature logs.

1.Travel for this position is sometimes required. 2. Participation in community and employee engagement activities is required. 3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.