Job description
Comstock Companies
Remarkable Team. Remarkable Opportunities.
Comstock Holding Companies, Inc. (Nasdaq: CHCI) is a leading real estate developer, acquirer, investor, operator and asset manager of mixed-use and transit-oriented properties in the greater Washington, D.C. metropolitan area that has developed, acquired and managed thousands of residential units and millions of square feet of mixed-use and transit-oriented properties since its founding in 1985. Among the fastest growing, vertically integrated, large real estate operating companies in the Washington, DC region.Comstock is seeking highly motivated individuals to join the Comstock Team.
To learn more about Comstock’s history, company culture, and business lines, please review our corporate brochure by clicking here: https://comstockcompanies.com/corporate-brochure/
Position Description
The Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. This person is also responsible for managing the performance of the hourly workforce assigned to the facility.
Shift: Monday-Friday (7am-3pm)
Responsibilities
- Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees
- Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis
- Directly oversees all day to day activities associated with opening, managing, and closing the facility
- Ensures Officers correctly fill out all necessary paperwork including daily activity reports, Maintenance reports and incident reports.
- Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores
- Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
- May be asked to fill in for front line associates during their absences
- May be asked to meet with the property’s client contact on as needed basis
- Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
- Report incidents to ParkX Management in a timely manner (Phone and Track Tik Report)
- Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office
- Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates
- Train new officers (Track Tik, Barnacle, Patrol rounds)
- Perform other duties as assigned
Qualifications
- High School Diploma
- Minimum of at least 4 years’ experience in customer-service related job
- Valid driver's license without major violations
- Flexibility to work after hours and weekends, as needed
- Must be a certified security professional by the state of Virginia or will be required to obtain within six months of start date.
- Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
- Strong sense of urgency
- Strong problem-solving, time management and communication skills
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
Employment opportunities at Comstock vary from time to time and from position to position. As such the work schedules and physical demands associated with each position and workplace may vary. Please contact an HR representative for specific details.
Comstock considers the health and safety of its residents, tenants, guests, and team members as its highest priorities. As such, Comstock consistently monitors developments related to COVID-19 and similar risks to the health and well being of the general population and reserves the right to mandate appropriate safety precautions including vaccines.
Comstock Holding Companies, Inc. is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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