Job description

Scout Clinical, a part of the Meeting Protocol family, offers comprehensive clinical trial patient services that are adaptable to fit the precise needs of each patient, site, sponsor, and study. At Scout, our mission is to be regarded as the best clinical trial patient travel and reimbursement company in the world. Scout offers a stress-free, confidential, and personalized process of supporting patients in studies anywhere in the world. We are recognized as a leader in our field for quality, service, attention to detail, and stellar team members. If this sounds like you, we’d love to have you join our rapidly growing team!
Position Summary:
We are looking to hire a talented and eager Senior Director, Patient Liaison to join our team in a remote position. The Patient Liaison Team provides travel and reimbursement support to patients and clinical trial sites involved in pharmaceutical research trials. This role would be responsible for ensuring customers (patients and clinics) of Scout Clinical receive excellent and consistent service. This includes oversight of Patient Liaison Managers as they lead the regional teams in daily operations functions, including review travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner. In addition, this role will provide oversight and support of vendor management, telecommunications, software and other needed technical requirements of the global team.
Responsibilities of this position include but are not limited to:

• Vendor identification, training, oversight, management, and performance evaluation of travel and reimbursement vendors
• Act as main operational subject matter expert for the software development team to ensure patient, site and Patient Liaison needs are met in the Scout Portal
• Solution development and implementation of global communication management tool capability protecting patient data.
• Global telecom oversight, ensuring proper coverage for anticipated scope
• Collaborate with Executive Management on group structure, job roles, and scaling
• Support Executive Management with the development of processes to provide efficiencies associated with the core job functions of the Patient Liaison role
• Provide reporting and analysis of time tracking data to Executive Management
• Support the Director of Utilization as needed to increase site and patient service utilization
• Setting SMART goals for Patient Liaison Team
• Support and mentorship of Patient Liaison Management team toward achieving goals
• Act as representative of the Patient Liaison team to all Scout departments
• Serve as the escalation point of contact to our clients, patients, study sites, vendors and other related parties for each study
• Develop and maintain necessary Work Instructions and collaborate with Quality Management on SOPs

The ideal candidate will have the following experience, skills and knowledge:

• Minimum of five year management experience at a mid-level or senior level
• Minimum of one year experience in the healthcare or life sciences industries
• BS or BA degree
• Experience with training teams a plus
• Strong computer skills (Microsoft Office Suite, database software, project management tools)
• Ability to modify, edit and create Excel spreadsheets.
• Ability to modify, edit and create Word documents

• Knowledge and understanding of foreign currency and ability to convert to USD
• Ability to handle multiple projects / tasks simultaneously
• Ability to handle many studies in various stages concurrently
• Ability to track and manage key dates / deadlines

The ideal candidate will have the following competencies and qualities:

• Timely, professional, courteous correspondence and communication with clients, vendors and colleagues
• Excellent Interpersonal skills (friendly, out-going)
• Attention to Detail (perfectionists preferred)
• Well Organized with an ability to Prioritize and Multi-Task
• Extremely Customer Service Oriented
• Patient, Flexible Attitude
• Ability to Work within and meet Strict Deadlines / Time Management
• Ability to Work under pressure in a Fast Paced, Demanding Environment
• Self-Motivated but also Follows Instructions
• Good Communicator / Articulate
• Hard Working and Reliable / Good Work Ethic / Takes Pride in Own Work
• Ability to Work with Financial Information / Currencies / Spreadsheets
• Ability to Evaluate and Negotiate proposals from 3rd party suppliers
• Forward Thinking / Forward Planner and Problem Solver
• Diplomatic and Discreet (Discreet)

MPW/ Scout Clinical offers a competitive compensation and benefits package that includes contributions to your HSA and 401k matching. Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER

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Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

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