Job description

Company West Coast Energy Systems

Name Technical Field Service Representative Level III - Energy Systems - San Francisco Bay Area, CA ( $2,500 Sign-on Bonus)

Req # 62423

Employment Type Full Time

Shift 1st

We are a team of hardworking builders and doers who share a passion for innovation and a desire to outpace others in our field. We push boundaries and seek opportunities for our products and people to evolve. As an inclusive workplace, we keep equity and respect at the forefront and empower employees to speak up, take accountability, and bring their best energy to work every day. At Generac, we collaborate, share successes, and promote a drive to win while respecting others and supporting growth.
Energy Systems, a leading distributor of Generac power generation systems, has a well-established reputation for excellence in the industry of sales, service, training and rentals for our customers.
The Technical Field Service Representative Level III is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position will require up to 50% travel.
This position reports to the Service Operations Manager.

Essential Duties:
Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators
Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs
Detect faulty operations, defective material and report them and any other unusual situations to the service manager in a timely manner
Stays current on NFPA and State regulations for EPSS
Conducting equipment commissioning for the industrial and MPS products
Provide emergency/unscheduled repairs of generators both during normal working hours and after-hours, weekends and holidays as directed
Other Duties as assigned
Perform scheduled preventative maintenance service and/or repairs of generators

Minimum Qualifications:
High school Diploma
4 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)

Preferred Qualifications:
Associates Degree in Electrical Engineering or Mechanical Engineering
6-8 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge, Skills and Abilities
Able to observe, identify and relay critical information to the company, customers, or coworker
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems.
Knowledge of power generation; light tower, pumps, and heating products
Spark Ignited knowledge
Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
Ability to work and communicate well with others
Ability to provide detailed reports within 24 hours
Ability to manage and respond to emails, texts, and phone calls in a safe and timely manner
Excellent conflict and resolution skills
Assist operations department with personal scheduling
Ability to deploy and electrically connect rental generator units.
Ability to always present themselves in professional manner
Excellent time management
Ability to take on leadership role related to field service duties Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in San Francisco Bay Area, CA is $36.54-54.81. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hands to manipulate objects, tools, or controls; and talk and hear. The employee is regularly required to walk; stoop; crouch; bend and reach above shoulders. The employee must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance, waist high, up to 10 feet away. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The employee must comply with the assigned location PPE requirements including but not limited to safety glasses, hearing protection, appropriate gloves, clothing, and shields for required tasks and closed toed or safety shoes as required by facility safety policies.

Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
We offer product loan and discount programs.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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