Job Description

IS Technical Support I

Must reside in the state of Utah, USA (remote)

(C2C contracts are not an option)

• This is a remote, work from home role. Please supply Home Internet Speed (www.speedtest.net)
• Temporary position, 6 month+, convert to direct hire potential
• They must work starting between 1 p.m. to 3 p.m. Mountain time

2hr start windows: 1 p.m. to 3 p.m. MT including weekend day/night 7:00 am to 3:30 pm (Mountain Time)

Must have stable, high-speed Internet and secure and quiet home office.

Position Summary: This position requires the prompt technical responses to questions from Pharmacy Retail stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

Duties:

• Provide call center based technical support to store locations, vendors and staff.
• Serve as first level for troubleshooting of technical issues encountered in stores.
• Assure implementation based protocols are met.
• Render assistance for equipment troubleshooting and ensure deployment process adherence.
• Update Incident Database regarding resolution of issues and techs progress while completing work with in the store.

Required Qualifications:

• A minimum of 1 year work experience in Helpdesk or Technical Support needed, preferrably a high inbound call center.
• Must have 1 year of software or hardware - computer PC, laptop, mobile device troubleshooting skills coupled with diagnostic, and problem solving skills.
• Must be able to take W2 hourly, C2C not an option at this time.

Preferred Skills:

• Must possess clear, accurately and tactful, communication both verbally and written
• Working knowledge of Word, Excel, and Access
• Understanding of Intermediate/Expert technical terminology is preferred
• Must be able to work independently and occasionally lead within a group
• Technical installation experience a plus but not necessary
• Certified CompTIA+ preferred.

Education:

High School Diploma or GED required.

About NTT Data Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.