The American Veterinary Medical Association (AVMA), the national nonprofit association established in 1863 that represents more than 100,000 veterinarians working in private and corporate practice, government, industry, academia, and uniformed services, is seeking a Senior IT Support Technician to join our Digital Services and Solutions team, located at our Headquarters office in Schaumburg, Illinois – a northwest suburb of Chicago. The AVMA’s mission is to lead the profession by advocating for its members and advancing the science and practice of veterinary medicine to improve animal and human health.

Reporting to the Associate Director of Infrastructure and Security Management, the Senior IT Support Technician will coordinate and respond to requests submitted to the AVMA Help Desk by HQ staff, remote staff, as well as volunteer leaders. They will handle day-to-day logging of issues; answering questions/assisting users; troubleshooting and maintaining desktops, laptops, printers, and peripherals; and when necessary, assessing, and escalating issues to our Digital Services and Solutions staff for resolution.

To be successful in this role, you must be supportive of AVMA’s commitment to Diversity, Equity, and Inclusion, customer service oriented, highly collaborative, and passionate about AVMA’s mission. Additional qualifications include:

• Associates degree, technical certification, or equivalent work experience is required
• 5+ years of experience with the following: Windows, Network/Internet environments, PC hardware, software, printer support, and help desk
• Advanced experience with technology, tools, applications, databases, and Internet technology
• Working knowledge of Microsoft Active Directory Users and Computers
• Experience with meeting room A/V; and hand-held digital devices (e.g., cell phones, tablets, etc.)
• Excellent verbal and written communication skills
• Highly organized with great attention to detail and able to handle multiple tasks simultaneously
• Ability to lift and transport computer hardware for installation/maintenance purposes, as needed
• Must possess a valid Driver’s License
• Ability to work outside of normal business hours, and travel on behalf of the Association, as needed

The AVMA provides excellent employee benefits, including generous health insurance, retirement plans, paid time-off (e.g., vacation, sick, paid parental leave) and a supportive work/life balance. Deadline for application is 5/10/2023. Submit cover letter, resume, and salary requirements to apply@avma.org.

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