Role: Senior Java Support Engineer

Location: Dublin, Ireland

Working model: Hybrid

Salary: Neg

Position

The ideal candidate should have a balanced mix between programming/technical skills, solution design and customer facing skills. This is a dynamic role which involves supporting robots on stack of Machine Learning, OCR and Java/Groovy code within WorkFusion platform. Supporting Robotic Process Automation presents many technical challenges in the areas of machine learning, large-scale data processing, as well as satisfying complex business rules. We are looking for a seasoned Java developer/experienced supporter with good troubleshooting skills for customer support tickets and triage in 24x7 environment. The candidate will be trained and certified by WF Automation Academy as RPA/Platform developer/Architect. Candidate will work extensively with WorkFusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On-Premise and Cloud customers.

Utilized technologies/tools/methods:

JAVA is the main for the position and the rest is Selenium, REST, API, Windows Server, Linux/RHEL, SQL Server, Bash/Shell, AWS S3 Storage, Docker, ELK Stack, Nexus, Apache Tomcat, Mesos, Marathon, ZooKeeper, RabbitMQ, Tableau, KANBAN/ITIL, Atlassian JIRA/Confluence.

Key responsibilities

• Use problem solving skills for issues that arise in day-to-day running of RPA processes and provide timely responses and solutions as required; Design, develop, troubleshoot, debug, evaluate, and modify RPA solutions
• Support customers in their WorkFusion implementations as a part of a distributed support team
• Dig into and troubleshoot customer issues
• Analyze, understand, and document the business processes and their packaging/deployment steps in detail where required
• Closely and effectively communicate with customers and partners during support and delivery issues
• Support the customer’s RPA, AI/ML, and other platform components

Qualifications/Experience

• 10+ years of Java development
• Understanding of design patterns and OOP
• Hands-on experience with automation frameworks
• Hands-on experience with java applications performance tuning and analysis
• Good knowledge of Computer Science fundamentals
• Experience in various communication protocols (HTTP, SOAP, REST)
• Proficient in both Linux and Windows environments
• Experience in System Engineering is preferred.
• Good communication skills
• Fluent written and spoken English
• Excellent Customer Service skills
• Strong sense of urgency and ownership when dealing with customer issues