Senior Manager - Direct Patient Contact

Location: Remote-based, Europe

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Summary:
Responsible for managing, organizing, and implementing projects within the Direct to Patient Contact (DPC) department and leading project team and external resources teams throughout the study, while complying with the deadlines, budgets, quality and regulatory requirements defined for each project. The Senior DPC Manager also participates in the development of Request for proposals and strategic client meetings. Serves as People Leader for assigned areas.

Responsibilities:

• Plan, organize, lead, and manage assigned projects
• Write and update as appropriate a specific quality plan for the direct to patient contact activities
• Ensure the preparation and coordination of documents specific to the direct to patient activities
• Ensure or conducts administrative activities as a member of the project team
• Participate in study training programs and organize training for appropriate resources involved (interviewers, call centers, SMAs, etc.)
• Set up, maintain and manage the archiving of the study master file related to DPC activity
• Manage goals, budget, resources, utilization rates, timelines, financial expenditures, and metrics related to DPC activity
• Identify resources needs for the direct to patient contact activities and ensure adequate training is provided
• Assist in defining team goals with delegation of responsibility and accountability among project team members within the direct to patient contact department. Effectively interface with team members to insure that all are working well with the tasks they have been allocated
• Proactively participate in the maintenance and development of quality assurance system for the direct to patient contact department
• Demonstrate principles of quality throughout the project
• Communicate, present effectively, and work well with all team members, functional management, and the client's project team: one-on-one, meetings, facilitation, motivating, problem solving, status reporting, handling criticism or conflict, and delegating
• May be identified as 'Project Manager' for Direct to Patient Contact stand-alone projects. Activities when the DPCM acts as a project manager:
• Act as the liaison between ICON and sponsor representatives for assigned studies
• Prepare and analyze periodic status reports to compare project forecasts to actual: timelines, budget using dedicated tools
• Participate in the change in scope process ensuring timely communication of financial and timeline impact
• Assist in business development support for proposals, conferences, capabilities presentations, bid defences and other opportunities as needed
• Assist in coaching, mentoring and developing junior employees to take responsibility for their jobs and goals. Monitor development, implementation and adherence to project plans/quality plans.
• Completing other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs .
• People Leader to assigned areas. Line management of dedicated team of DPC Assistants and Associates.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

#LI-Remote