Job description

About us

Life Time is a Luxury Athletic Country Club in Walnut Creek, CA. We are innovative, inclusive, fast-paced and our goal is to provide ENTERTAINING, EDUCATIONAL, FRIENDLY & INVITING experiences of uncompromising quality that EMPOWER everyone to live a healthy and happy life.

Our work environment includes growth opportunities, career development, a lively atmosphere and amazing company perks.

The Membership Concierge team is the face of our club. As the acting ambassador of our lifestyle brand, you will influence members' and team members' exceptional experience within the club. As a Concierge, you will be a friend to all, recommending classes and performers to experience, cafe meals to try or answering any membership questions that may come up. You will find that many members and team members will know your name, and you'll be seen as a prominent presence and influencer within our destination. The network you build and the service you deliver is purposeful, valued and impactful.

Job Profile Summary

Life Time Athletic Country Clubs are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Walnut Creek, CA 94596: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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