Job description

Department: Compliance Operations
Reports to: Head of Safer Gambling
Location: HQ, BoyleSports, Dundalk / Gibraltar

Role Purpose

Support the Head of Safer Gambling by ensuring that our customer base is managed in line
with regulatory requirements, with the aim of ensuring the safety of the business and its
products from both financial and legal risks.
Reporting directly to the Head of Safer Gambling, the successful candidate will be
overseeing the Safer Gambling Officers and working closely with them to ensure
consistency and high quality in work processes. Working closely alongside the AML team,
CDD Team, Customer Service department and other relevant stakeholders using a variety
of different tools and processes to assess Safer Gambling risks.
Key Responsibilities

Key Responsibilities

• You will conduct a series of processes and procedures required to meet our

regulatory Anti-Money Laundering and Safer Gambling obligations for both digital
and Retail customers.

• Reviewing and evaluating the Safer Gambling teams outputs for productivity, trends

and quality assurance purposes.

• Identifying coaching and training needs and providing support to the Safer

Gambling Officers and other stakeholders within the company.

• Onboarding new starters and being the first point of contact for any escalated Safer

Gambling queries.

• Responsible for team scheduling and other admin tasks.
• Monitor player activity to identify if behaviors are indicative of potential gambling

related harm and taking the necessary actions based on the risk presented by the
customer.

• You will interact with our customers through a variety of channels to ensure that

their activity remains affordable and they are not at risk of harm, tailoring the
interactions based on the level of potential harm exhibited.

• Monitoring customers spend against their known income and/or documents where

available to assess customer affordability.

• Support the maintenance and review of relevant logs/reporting to ensure

meaningful record keeping is available for future review.

• Support the development of safer gambling risk-based policies, procedures and

processes.

• You will be required to manage and build effective relationships with stakeholders

across the business, preparing reports as required by the business.

• Support the delivery of required education & training for staff.
• Responsible for updating and maintaining departmental Safer Gambling processes

and documents.

• You will act as the first point of contact for staff and external authorities on Safer

Gambling related matters, with responsibility for receiving, investigating and
determining the appropriate course of action where required.

• Assistance in general compliance enquiries of a safer gambling nature.
• Perform ad-hoc tasks and regular reports.
• Working closely with the Senior Safer Gambling Officers on a daily basis to achieve

goals, share best practices and implement new processes.

Specialist Skills and Experience Required

• Keen interest in and aptitude for safer gambling, risk assessment, due diligence and

customer interaction.

• Ability to accurately identify and analyse different types of risk and escalate them

when necessary in a clear and timely manner.

• Capable of managing a diverse workload and triaging numerous tasks. Ensuring

incoming queries are dealt with accurately and in a timely manner.

• Enjoy working in a fast paced environment delivering to tight deadlines and able to

handle pressure.

• Attention to detail and an eye for accuracy.
• Strong problem-solving and decision-making skills
• Flexible, resilient and reactive to change.
• Excellent communication and writing skills.
• Confidence to carry out telephone interactions as times handling sensitive contacts

where empathy and a non-judgmental approach is essential.

• Strong administrative skills and diligent approach to casework.
• Previous experience in Safer Gambling or Due Diligence roles preferred. Knowledge

and experience of Gambling Commission regulations is preferred.

• Ability to work as a team or independently.
• Strong interpersonal skills and ability to build rapport with customers an internal

stakeholders

Apply Now

Your Name (required)

Your Email (required)

Phone Number (required)

Job you'd like to apply for

Linkedin Profile

Where did you hear about this job?

-
Careers Website
LinkedIn
Indeed
Facebook
Family or Friends
Shop Poster
Word of Mouth

If you were referred by an employee, please enter their name?

Upload CV

Cover note

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.