At Zendesk, we truly believe that to build great products you have to have great people. We enjoy working with other smart focused people who care about both the products and the code they write. We value collaboration and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product/service we work on and enjoy the impact we have improving it.

We’re looking for a hardworking software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Agent Status Keeper service. Agent presence is a complex real-time problem domain that needs a robust, scalable and maintainable solution. You’ll have the skills, experience, maturity, patience and determination to work within a multi functional team to deliver high quality software to meet these needs.

We like to push well tested code early and often, then measure to confirm its adding value for the customer. We seek to solve problems for our fast growing and highly engaged customer base. Our team has a great track record of producing some of the most reliable and efficient services at Zendesk.

• Work collaboratively with a small focused team on a real-time service that needs to be robust, low latency and scalable.

• Participate in the development life-cycle including conception, design, implementation, testing, rollout and making everything run efficiently in production.

• Follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.

• Ideally, plenty of experience with Scala or Java in combination with highly scalable datastores such as DynamoDB and Kafka.

• Extensive experience building, managing and scaling both APIs and event driven distributed systems.

• Driven and highly motivated to understand complex systems, methodical in identifying and decomposing requirements.

• When working on debugging a tricky intermittent issue you won’t give up until the functionality behaves as expected, the root cause has been identified, monitoring added and an automated test has been put in place to avoid the issue reoccurring.

• A desire to whiteboard problems in a group setting and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.

• Excellent communication skills, the ability to explain your views well to others and just as importantly, to actively listen to others ensuring a good discussion. You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others. Experience working closely with teams in different geographies is desirable.

• ASK service you will be working with, uses the Akka toolkit to simplify the construction of the application on the JVM. Any experience in Akka is a bonus.

• ASK service uses a CQRS architecture. Any experience working with an application built on CQRS is a plus.

• Interest in learning technologies such as Kafka, DynamoDB, Docker/Kubernetes.

• Any knowledge and/or experience in the VOIP/telecoms or live chat areas would be useful background knowledge.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.