Senior Software Engineering Manager

We are Expedia's Agent Experiences team. Our mission is to build highly-scalable, intuitive experiences that empower our agents to better serve our customers via intelligence-based skills. Are you passionate about travel, technology, and providing customers with the very best experience? Do you love building creative solutions to tough problems, using state of the art technologies? If so, this opportunity is a great fit for you.

As a Senior Software Engineering Manager, you will play a key role in shaping and executing on an ambitious vision for the future of customer service and support. You will work with a hard-working group of product managers, architects, and engineers to deliver the best possible experience for agents and customers. You will provide technical leadership for a global, dynamic, and growing engineering organization with opportunities to still go deep as we build our next generation agent experiences atop the EG Travel Platform.

What you'll do:

• You will be responsible for coaching and mentoring an incredible, hardworking team around their goals, delivery, and career development

• You will foster a healthy and collaborative culture across teams

• You will build a team of high performing software engineers utilizing your experience recruiting, screening, and interviewing

• You will ensure your team delivers high-quality solutions on time, with technical integrity and stability, and continuously innovates to improve engineering efficiency

• You will drive the evolution of design patterns with industry standards and new technologies, to improve productivity, quality, and system performance

• You will participate in and lead design and architecture reviews, handle production incidents, and perform code reviews

• You will work closely with teams from engineering, program management, operations, user experience, and product management, to build a roadmap and deliver

• Anticipates and recognizes bottlenecks in work processes between teams and makes suggestions for ongoing improvement

• Leads implementation teams and ensures the successful execution of new ideas or approaches

• Coordinates with team to define the measures of success for process improvements

• Develops product phase-out planning in line with the product roadmap

• Determines different phase milestones and priorities in collaboration with product management peers

• Extends outside of direct organization and collaborate with peers across a senior level organization

• Partners with the business to have a clear understanding of how the technology stack is tied to business outcomes and our bottom line

• Tests and maintains software applications and related programs and procedures by using a variety of software development tools following design requirements of customer

• Acts as a spokesperson for software design best practices

• Researches and recommends frameworks and architectural/code design patterns

• Identifies areas of improvements within the code and suggests solutions

• Advocates for operational excellence (such as unit testing, establishing SLAs, programming for resiliency and scalability)

• Has broad knowledge of the entire product, and can help with any component, or type of issues

• Is versed/has up-to-date knowledge in EG's languages, frameworks, cloud services, toolkits, methodologies

• Gains insight into how customers utilize technology for their competitive advantage and applies this knowledge to suggest areas for improvement

• Conveys the right information to the correct parties to ensure that proposals for improvements are given the proper consideration and technical issues are resolved in a timely manner

• Contributes to product development by identifying industry change, listening to customer needs, capturing feedback and communicating that feedback to the business

• Remains informed on industry trends. Examines inefficiencies in the existing stack operation and encourages engineers to improve them

• Bridges the gap in discussions between technology and non-technology personnel. Reports on team status faithfully and listens for suggestions to improve lagging project work

• Reviews the skill and expertise requirements to accomplish team goals and identifies staffing and talent resources to fill project roles

• Develops action plans for optimal resource utilization and manages resource usage among team

• Encourages others to assess the potential impact of resource decisions related to efficiency and cost reduction

• Ensures optimal Full Time Employee to contingent worker ratios are maintained on team

• Guides Individual Contributors and Managers in the development of team and individual goals, providing regular and specific feedback, and assessing individual and team performance

• Encourages and supports education and professional development of Individual Contributors and Managers

• Mentors Individual Contributors and Managers by providing advice and recommendations based on own experience

• Shares domain and Industry knowledge between cross-functional teams

• Evaluates the full complement of team talent, identifies gaps, and implements action plans to fill gaps and drive achievement of goals

Who you are:

• Minimum of 8 years of hands-on experience in software engineering with global development teams; additional experience leading development teams preferred

• Bachelor's or Master's degree in Computer Science or related technical field; or equivalent related professional experience

• 8+ years for Bachelor's, 6+ years for Master's, 3+ years for People Management

• Proven ability to grow, develop, mentor, and empower agile teams, while collaborating with partner and engineering teams

• Experience delivering production-quality distributed applications in a professional software engineering role

• Strong experience with HTML, CSS, JavaScript, JSON, React, NodeJS, Java, Kotlin, RESTful Micro Services, AWS technologies (including ECS, EKS, S3, Lambda), K8s

• Experience with Machine Learning and Artificial Intelligence a plus

• Ability to comfortably work in a fast-paced, multi-matrix environment, requiring strong oral and written communication skills across, up, and down a global organization

• Excellent time management, resource management and planning skills, with a demonstrated ability to estimate, schedule, lead, and track multiple concurrent projects

• Ability to actively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries

• Recruits at least 5 engineers to own team

• Performance manages at least 3 individual contributors

• Executes capacity planning/allocation of +10 team size

• Manages individuals in different locations

• Is strong in multiple technologies or languages

• Justifies technology choices to technical and non technical observers

• Responsible for multiple technical domains

• Makes well defined technology choices

• Mentors team members

• Works with multiple teams

• Rewards and recognizes multiple teams

• Mentors individual contributors as well as managers on team

• Defines teams goals and how they fit a business need across multiple teams working together

• Delivers solutions to business problems spanning teams

• Delivers and influences product roadmap, working in collaboration with product team

The total cash range for this position in Austin is $161,500 to $226,000. Employees in this role have the potential to increase their pay up to $258,500 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $161,500.00 to $226,000.00. Employees in this role have the potential to increase their pay up to $258,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.