Senior Support Specialist

Full Time
Galway, County Galway
Posted
Job description
Employment Type:
Employee
Contract Type:
Permanent
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you….
You will be able to find current vacancies on :
https://www.weareplanet.com/careers
Here at Planet, we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry – the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses – Protel, Hoist, Datatrans, Proiximis – to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.
We know that it’s our people that differentiates who we are and what we do…and that is why we are keen to hire world class talent like you.
Role Overview
We are looking for a multi-talented Systems Operations Engineer to offer skills and experience with a strong track record of designing, building, and maintaining a production environment.
These skills will be necessary in helping Planet to digitally transform our core offerings, through modernising and scaling its environments to meet the needs of its customers.
What you will do
You will join the Systems Operations team in:
  • Develop as an SME for all production applications collaborating with all other ITSM and development teams.
  • Responsibility to diagnose and troubleshoot problems and issues in the production environment.
  • Ownership of Azure production environment.
  • Integrating with development teams as part of SDLC process.
  • Ownership of the disaster recovery function in the Planet business continuity plan.
  • Ensure a consistent approach to change management of production applications, in line with defined processes for all ITSM and development teams.
  • Continuously review environments with development and infrastructure teams to ensure service uptime targets are achieved and support our future growth needs.
  • Research new technologies to enhance production applications to improve service uptime and reliability.
What you will need to bring to Planet
  • 3rd level degree in Computer Science, Engineering or relevant discipline.
  • Strong technical leadership skills.
  • Highly energetic and ambitious.
  • Excellent analytical, organizational & communication skills.
  • Outstanding problem-solving skills.
  • Have a passion for simplification and efficiency/process improvement.
  • The ability to organise and prioritise workloads while acting on own initiative.
  • Inclusive approach to work and interest in working across a global team.
  • Exposure to JIRA and Confluence.
What do we offer and why should you join us?
We don’t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.
Competitive Pay
We don’t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you’re worth.
Growth and skills
We know that for some it’s about growing into more senior and exciting roles, and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.

Flexible working
Work from home? Work in the office? Have family and life commitments that mean you need flexibility? What we care about is what you deliver not where you work nor the hours you work. We know flexibility matters and that’s why we offer the flexibility that suits you and your lifestyle.
An array of people
We know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work.

Ready to meet us?
We hope this role sounds exciting and could be your next step. If so, we’d love to meet you – click the button to apply. Go on. Make our day.

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