Job description
Summary
Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.
POSTING MAY CLOSE AT ANY TIME
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED
This position is with the award-winning Information Technology Department.
Tarrant County Information Technology Department
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For more information, please click on the link below:
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties and Responsibilities
- Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
- Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
- Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
- Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
- Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
- Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
- Assists with installs of new software releases, system upgrades and patches
- Performs all other related duties involved in the operation of the IT Department as assigned or required.
Minimum Requirements
NOTE:
You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
Bachelor's degree
OR equivalent combination of education and experience.
Requirements can be met with any combination of related experience or education.
Minimum of one (1) year full-time experience in information services.
Driving may be required. Must have a valid and current driver's license.
If hired, must provide proof of educational attainment at new hire processing
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications since the age of 17 and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. Incumbent must hold a valid Driver's License or State Issued ID card.
Physical Demands and Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to lift, bend, pull and push.
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