Office of Information Technology

Senior Technical Support Specialist

Radio Operations – F.C.C. Frequency Coordinator/LMR System Administrator

Opening Date: April 25, 2023
Closing Date: May 9, 2023
Job Class Code: 0871
Grade: 29
Salary: $65,582.40 - $88,524.80/yr*

• includes a 15% recruitment and retention salary adjustment

You are a talented professional who is driven toward success. You are a go-getter, always seeking ways to expand your knowledge, and encourage others to do the same. You enjoy clearing hurdles as you strive for excellence. If this describes you, we want you on our TEAM!!

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

The Office of Information Technology’s Radio Operations is seeking a Senior Technical Information System Support Specialist to join us as the States F.C.C. Frequency Coordinator/System Administrator, Land Mobile Radio P25 Trunked Networking system specialist while Maintaining Systems in our daily operation from an advanced technical perspective.

ABOUT THE JOB DETAILS:

The Radio Services Team supports assigned State of Maine Agencies with Two-Way radio communications as well as maintains the MSCommNet P25 VHF Digital Trunked Radio System.

Work will involve frequent communications with users, the ability to collaborate in a team environment, and the opportunity to use excellent customer service skills. In this role, you will have the responsibilities for the Advanced Technical Services in our daily operations and the maintenance of the statewide radio system. Work is performed under limited supervision, and requires the ability to use critical thinking and sound judgment

WHAT’S IN IT FOR YOU?

You will work with a dynamic team of highly talented staff providing support for all daily operations. You will have an opportunity to participate in all phases of support and maintenance of a wide-variety of diverse communications elements. You will be exposed to different communications platforms and experience the excitement of facing different challenges every day. This position is in Augusta. Other duties may be assigned.

WHAT WILL YOU DO?

The primary responsibility will be the oversight and maintenance of hundreds of the State of Maine’s F.C.C. licenses. You will also be a member of a team providing LMR system support for several State of Maine agencies. You will be conducting analysis and working collaboratively in resolving issues, facilitating projects and more.

MINIMUM QUALIFICATIONS

A minimum of 8 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis

Preference will be given to individuals having experience with F.C.C. licensing rules, regulations and processes. Also, prior LMR Trunked networking experience.

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.