The Senior Technical Writer will support efforts for the office of Continuity Communications Division (CCD) at FEMA Headquarters.

Additional responsibilities include, but are not limited to:

• Direct daily operational taskings in conjunction with the client.
• Create and maintain the entirety of the information and documentation architecture for CCD.
• Create and develop multi-faceted documentation used by business development, software development, testing, and engineering for fast-paced, in-flight projects that require constant updates.
• Write and maintain Administrator Guides, User Manuals, Mission Needs Statements (MNS), Concept of Operations (CONOPS), Standard Operating Procedures (SOPs), Strategic Plans, Talking Points, Memos, Owner Manuals, Division Guides, Policy Analytics, and Online Help Guides for multiple, highly technical products.
• Create and maintain tutorials to help end-users operate a variety of applications.
• Gather manuals and documentation updates from project teams, including high-level federal agents, project managers, program managers, and technical consultants.
• Edit submissions/updates to documentation from project teams for quality and content.
• Directly support FEMA’s Director of Continuity Communications and other executives during several major product developments and launches.
• Gather requirements for documentation by conferring with Subject Matter Experts (SMEs) within a fast-paced environment.
• Work with all internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Translate complex technical requirements and business specifications into usable procedural guides.
• Define requirements and design process workflow.
• Manage a digital library of resources for stakeholders and service owners.
• Ensure project documents are complete, current, and stored appropriately.
• Compile and disseminate a monthly activity report including task lists, priorities, risk analysis, and milestones.
• Set up and manage file stations or other managed sets of office/program records.
• Coordinate with the office/program manager and appointed analyst/specialist to understand what records are created and being maintained in a particular office to ensure any needed record keeping changes are implemented.
• On an annual basis, maintain file plans and provide a copy to the Agency Records Officer (ARO).
• Assist in the identification/management of essential records for the office/program.
• Ensure electronic records protected by litigation holds are preserved in their native format and in accordance with the standards of 36 C.F.R. § 1236.28. Ensure the prevention of data loss or degradation and remain ready for records retrieval and production.
• Perform regular records inventories and records clean-outs of inactive files.
• Work with an appointed Records Liaison Officer (RLO) to ensure records are transferred or disposed of promptly when their retention periods expire.
• Assist with proposal development, if necessary.
• Perform other duties, as assigned.