Job Description:

Job Title: Senior Technology Manager

Corporate Title: Vice President

Location: Dublin

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients – individuals, companies and institutional investors – shapes the way that we organize ourselves and run our business.

Global Technology is committed to launching industry-leading capabilities that improve our clients’ financial lives, protecting the bank’s and our clients’ information and making it faster and more seamless to serve our clients. The team also invests in all key processes, including settlement, clearing and reconciliation processes, trade validations and more.

Role Description:

We are seeking an experienced Senior Technology Manager to join our team in Dublin.

You will ensure Operational risks to the service are actively managed, ensure production services meet GIS standards and operate within the enterprise framework (NPT, ARC etc) You will be responsible for the team, making sure it has the required levels of subject matter expertise (in the form of tech leads) . You will join triage calls, engage the right players (including vendors) and drive resolution of all business impacting incidents. You will take responsibility for defining the plan and execute to build domain / technical expertise for Support Manager, Leads and team members - to drive the triage effectively and reduce Level 3 dependency

Core Skills

Excellent communication skills so that they are comfortable speaking to a variety of teams and individuals, including technical resources, customers, and business partners at all levels

Excellent time management and organizational skills to keep track of multiple problems at any one time. They need to know what the problems are, which teams and individuals are performing technical analysis, and who to escalate should resolution investigations stall

Excellent customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels

Strong self-starter with excellent analytical and problem-solving skills

A work history that demonstrates a strong ability to prioritize, multi-task and work independently

Prior work experience that required a consistent and impeccable attention to detail, accuracy and follow up

Proven effective communication and documentation of issues including those with business/client and technical impact

Ability to work effectively under pressure, adapting to unexpected events, responding well to change

Proactive ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines

Exemplary demonstrated work ethic and pro-active, ‘can do’ approach

Ability to handle highly sensitive, confidential, and non-routine information

Desired Job Skills

Broad and Targeted Business Acumen;

Targeted and Specialized Technical Acumen relative to the Application Domain Supported

ITIL Certified

Comfortable working in a fast-paced environment where priorities and deadlines change

Ability to multitask and prioritize tasks with well-developed organization skills

Excellent time management skills with strong attention to detail

Ability to navigate in a constantly changing environment under tight deadlines with a high level of accuracy

Ability to confidently interact with Senior Leaders

Ability to prioritize work in a deadline intensive environment and work well under pressure

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

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