At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: What you need to know about the role: As a Senior UX Researcher within the User Experience Research team, you will play a role in developing a deep understanding of PayPal users globally. You will work alongside your cross-functional team members to influence decisions and ultimately deliver the best possible product experiences for our merchants and consumers around the world. Meet our team: At PayPal, UX Researchers influence teams to make customer-centric decisions across the product development lifecycle. This includes early research to understand customer needs and problems and continues through to post-launch research that informs future iterations. Our studies employ a variety of qualitative research methods. We start with asking the right questions and end with targeted deliverables and story telling that captivates and moves stakeholders to action. UX Researchers focus on the impact of our research and are steadfast advocates for our customers. As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most important questions.

Job Description:

Your way to impact:

You will report to the Manager of UX Research and be a member of our diverse Customer Experience Organization where we believe that different perspectives and backgrounds lead to innovation and inclusion in our product designs. Our UX community believes in investing in personal and professional growth so that everyone has an opportunity to learn and elevate each other.

Your day to day:

• Proactive member of a cross-functional product team(s) focused on identifying research opportunities

• Execute research studies from beginning to end: identifying the right research questions, defining the participant sample, designing the study and executing with attention to detail and quality

• Clear understanding of how various research functions and data sources (e.g. Market Research, Product Marketing, Analytics etc) contribute to the product development lifecycle and how to leverage them

• Present actionable insights and recommendations to multiple teams and leaders across the organization

• Plan and deliver multi-phased research projects within budget, timeline and project requirements

• Contribute to the community, providing support to junior team members, leveraging your strengths to help others grow. Be a part of our thriving UX Research practice, and culture

• Proactive in communicating and managing stakeholders remotely and in various time-zones

What do you need to bring:

• Bachelor’s or Master’s Degree preferred

• 5+ years of experience in the study of user experience, design, research or related fields

• Experience across products and platforms, financial services expertise a plus

• Experience with a variety of qualitative research methods and approaches

• Excellent verbal and written communications, as well as strong organizational skills

• Experience across digital consumer and/or merchant experiences an advantage

• Experience with work on privacy and digital identity a plus

• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.