Job description

Here at Kaige we are in the equipment business. We carry multiple brands for our customers (Kubota, Land Pride, ECHO, Bandit & Walker Mowers), as well as a full fleet of rental equipment. We are looking for a Service Advisor to join our team and help grow our service department!

Target Responsibilities:

· Establish and remain the main contact with all service customers. Ensure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.

· Present a friendly, positive attitude to all customers.

· Process and handle all work orders and warranty claims from start to finish.

· Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.

· Stage service work for technicians so they can reasonably achieve their daily goals.

· Reviews work orders for complete and accurate information. Determines work requirements and priorities.

· Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.

· Assists in the assignment of work based on the priorities established by management.

· Prepares technicians status reports, basic reports and time/activity logs.

· Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.

· Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician.

· Tracks and coordinates warranty work.

· Conducts customer survey follow-ups and reports results to management monthly.

· Performs other duties as assigned.

· Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

· Update service reference materials—bulletins, manuals and publications.

· Evaluate tools and equipment to make sure they are in good working condition.

· Meet with Service personnel to review ideas to improve efficiencies in the service department. Each person is responsible for coming up with one idea they can use to make the department or themselves more efficient and apply it during the next quarter.

· Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Odessa, TX 79766: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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