Service Department Business Development Center (BDC) Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Fixed operations auto dealership business development centers.
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Service or Dealership BDC experience
• Must have valid driver's license

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Short & Long Term Disability plan options
• Dental Insurance
• 401k retirement plan packages
• Employee discounts and packages

Our Company

Fun, Friendly and Fabulous – Come Join Our Team!

Welcome to our Employment Opportunities page!

If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.