Job description

Position Summary
The Service & Billing Assistant provides centralized invoicing and billing support for D.A. Dodd’s Service departments across the organization. This individual will be responsible for communicating with customers in order to invoice and bill efficiently, based on the policies and procedures established by D.A. Dodd Corporate. This position requires an individual who is efficient, resourceful, organized, and enjoys communicating with customers. Assuring a steady completion of billing cycles in a timely manner is essential.

Essential Functions & Responsibilities

• Responds to inquiries and requests from various sources related to customer accounts and account processing.
• Refer vendors with invoicing questions to the accounting department as needed.
• Open, manage, and track service work orders for technicians using Viewpoint software technology
• Prepare and send service billings to customers
• Work closely with the collections specialist to review outstanding accounts receivable and take appropriate action to resolve issues preventing, delaying, or reducing appropriate payment
• Send first-time and subsequent bills to collect payment from D.A. Dodd’s customer base within the local area
• Contact customers to update records, such as billing addresses and methods of payment
• Explain charges to customers so they understand the fees for which they are responsible
• General administrative duties such as filing, opening mail, shipping packages, maintaining customer and vendor contacts, and assembling and distributing documents
• As needed, assists local service department with purchase orders for materials
• Provide phone back-up coverage for the Mishawaka office as needed and provide dispatch coverage as needed for Northern Indiana and Lafayette service departments.
• Ensure accuracy of Service Department data entry and reports generated through Service software/system.
• Reviews outstanding accounts receivable and takes appropriate action to resolve issues preventing, delaying, or reducing appropriate payment. Promptly notifies collections department of outstanding customer accounts.
• As needed, receive cross-training in order to provide back-up support to service dispatch, accounts payable, and accounts receivable
• Perform additional assignments as directed by management or D.A. Dodd Corporate

Required Knowledge & Skills

• Working knowledge of MS Office Suite
• Ability to multi-task and prioritize job responsibilities
• Adaptable to work in a fast-paced, changing environment
• Excellent communication skills both verbal and written

Preferred Knowledge & Skills

• Administrative support and commercial billing experience within a construction industry

Qualifications

• Working knowledge of billing, invoicing, and/or general administrative processes within a commercial customer environment
• High School diploma or GED
• An Interest in continued professional growth.

Job Location This position may be based at our Mishawka or Rolling Prairie, Indiana facilities.

FLSA Status
This is a full-time, non-exempt position.

Reporting
This position reports to the Operations Management Team.

*This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer - D.A. Dodd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To Staffing & Recruitment Agencies: Our company does not accept unsolicited resumes, CV’s, or applications from outside agencies. We are not responsible for any fees related to unsolicited resumes, CV’s or applications and explicitly reserve its right to contact candidates presented in such unsolicited resume, CV, or application.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Mishawaka, IN: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• If selected as the final candidate for this job, are you willing to submit to a pre-employment background check and drug test?

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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