POSITION IN A NUTSHELL

Time & Alarm Systems, a division of Sciens Building Solutions, is currently seeking qualified individuals for a Service Coordinator who will be a liaison between the customer, the service team and other departments within TAS! We are an industry leader in the Integration and Implementation of Low Voltage Systems including Fire Alarm, Security, CCTV, Access Control, Intercom/Mass Notification, Computer Networking and Audio-Visual Systems for the K-12, Military/Govt. markets in Southern California.

WHAT YOU’LL BE DOING (and doing well!)

• Receive all incoming service requests
• Create work orders for in service tracking system
• Work directly with service team on scheduling
• Order parts or materials for service calls and track for weekly billing (10-40 invoices per week)
• Work with warehouse manager for warranty return tracking
• Assist with determining warranty periods
• Process completed work orders for invoicing
• Create custom reports for department managers
• Attend In-service trainings
• Provide excellent customer service
• Create and maintain customer profiles and account database
• Set up new alarm monitoring accounts with monitoring company
• Review daily monitoring reports
• Contact and advise customers of abnormal signals
• Quote new services and/or parts
• Track and communicates service work and parts status with customers
• Works with Service technicians on all documentation and programs as needed

WHAT WE LIKE ABOUT YOU

• 1 or more years’ experience in customer service and service dispatch
• High School Diploma or equivalent
• Ability to Navigate Software and Basic Computer Skills
• Excellent communication, follow up, and organization skills
• Ability to escalate difficult inquiries or problems to managers
• Complete projects independently
• Ability to work on multiple projects at a time
• Must be able to pass a DOJ/Background test & drug screen pending offer acceptance
• Clean DMV & Reliable Transportation, Driver’s License, current Insurance & Registration pending offer acceptance
• General knowledge of low voltage a plus

WHAT WE’RE BRINGING TO THE TABLE

Our company offers a generous benefits package including, but not limited to Medical, Dental, Vision, 401K, PTO, Paid holidays and more!

This position is Full-time Monday thru Friday 7:00 AM to 4:00 PM in our Fontana, CA office.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel: Occasional travel may be required for this position.

SALARY

$19.72 - $26.87 per hour