Pella Windows and Doors of North Carolina and Southwest Virginia is an innovative, dynamic, growing company and is currently looking for a Customer Service Lead for our Greensboro NC location. We need a confident, talented individual who is focused on details and thrives on a challenge. We provide independence and an exciting, fast-paced, and fun work environment.

SUMMARY:

The Pella Customer Service Lead is responsible for managing the day-to-day operations of the Service Department. The Service Lead is the main point of contact for fellow employees who need assistance with warranty claims, parts & service needs, and scheduling of service appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage personnel by training, coaching, motivating, and holding staff accountable to overall Service center expectations.
• Provide excellent customer service to both our internal and external customers.
• Collaborate with other departments to support the company’s business plans.
• Handle escalated conversations with customers pertaining to Warranty/Refund requests.
• Conduct discovery over the phone and/or via e-mail to assess customer issues.
• Develop and implement the appropriate action plan necessary to satisfy customer issues.
• Prepare and submit required documentation for all warranty claims from Pella Corporation.

QUALIFICATIONS:

• Qualified applicants must have strong organizational skills, be detail-oriented, and be committed to provide our customers with an exceptional experience.
• Excellent verbal and written communication skills are a must.
• High Proficiency in basic office applications including Office 365
• Ability to function at a high level, while managing multiple tasks in a very busy office environment.

EDUCATION/EXPERIENCE:

• High School Graduate or GED required.
• Minimum of 2 years successful Customer Service experience is a must.
• Call Center/Window experience encouraged.

BENEFITS:

• Competitive Compensation
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• 401K/ 401K Matching- 50% up to 6% after 1 year of employment
• Life Insurance
• Profit Sharing
• 9 Paid Holidays
• Vacation/ PTO
• Life Insurance
• Tuition Reimbursement

Annual Salary- 46,000- 50,000

Job Type- 8:00 am- 5:00 pm

Work Location: In Office

EEO Statement

Pella Windows and Doors of North Carolina and Southwest Virginia is an equal opportunity employer committed to a diverse workforce. Pella is committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.