Service Delivery Manager

Role Introduction:

Applegreen is seeking to recruit a Service Delivery Manager who will join our IT Operations team.

The successful candidate will have a strong technical background with a focus on IT Service Delivery who can adopt a hands-on approach and fit into the Applegreen culture seamlessly. The role will report directly into the Head of IT Operations and will be based in the Group headquarters office in Park West, Dublin.

Key Responsibilities:

The core responsibilities will centre around the areas listed below. As the Applegreen business evolves, these responsibilities are subject to evolving and changing over to time.

• The delivery, management, and improvement of IT services to support the business and user needs

• Lead and manage a team dedicated to service delivery and ensure that resource is sufficiently planned against priorities

• Manage the relationships with service providers both internally and externally with a focus on high performance

• Driving continuous improvement to meet user needs. compliance requirements and to drive service delivery optimisation

• Provide regular reporting and dashboards on IT service deliverables and core KPI’s

• Develop a long-term service strategy for process goals and maturity levels

• Oversee delivery of new technology and functionality, defining service levels and measures of success

• Work collaboratively across the Group IT team to share best practice

The Candidate should have the following:

Education, Qualifications & Experience:

• BSc in Computer Science, Computer Engineering, or related technical discipline

• Demonstrable experience of IT delivery in a commercial business

• Strong experience in running Service Delivery in a fast-paced environment

• ServiceNow experience desirable

• Minimum of 3 years of people management experience

• Prior experience working in a distributed retail environment would be beneficial

• ITIL qualifications desirable

Additional Key Skills & Attributes:

• You can positively influence key stakeholders on important topics and recommendations

• Capable of communicating a technical message to non-technical experts in a clear, simple and diplomatic manner

• Highly adaptable with a strong work ethic and experience delivering to deadlines.

• Capable of independently managing workload and balancing priorities.

• Ability to manage multiple projects simultaneously in a fast-paced and dynamic organisation.

• Excellent relationship management and communication skills, with an ability to explain complex technical issues and associated risks succinctly

• Strong planning and organisational skills and attentive to detail.

• Driven to execute and deliver optimal results for the Group, as well as flourish in a high-growth, entrepreneurial environment.

• A dynamic individual who is adaptable and can thrive in a rapidly growing organisation.

• Strong interpersonal skills with proven track record of building strong relationships and acting as role model in line with Applegreen values.

• Strategic thinker who has the ability to execute directly at high quality and pace.

• A positive attitude with a solution focused approach to challenges that arise.

About Applegreen

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over €3BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 15,000 people. Our products and services include large scale food and beverage operations, convenience stores, roadside refuelling including electric vehicle channels, in addition to a number of other ancillary business lines for example our hotels and gaming business in Welcome Break and our commercial fuel and airline refuelling business. We partner with a large number of high-quality international brands in each market including Starbucks, Chick-Fil-A, Burger King, Subway, Greggs, KFC, 7-Eleven, Shake Shack, Dunkin Donuts, Chopstix, Freshii etc in addition to our own proprietary Bakewell brand. In 2021 Applegreen moved from a PLC to a private ownership company structure in partnership with Blackstone Infrastructure Partners acquiring the public equity interest in the business.

At Applegreen, it’s our people that make us a success. We collaborate as a growing international business, while ensuring locally led high performing teams in each of our regions. Each region has distinct elements in its culture while operating within a Group culture that is built around a clear employee proposition considering the needs of all our people. There is a strong entrepreneurial culture in the business which is driven by the founders who started the business more than 30 years ago and are still closely involved with the business today.

Applegreen prides itself on our commitment to charity and the community and the company established a large-scale charity fund in 2009. Every time a customer makes a shop and & fuel or a shop-only purchase, the company donates 1c to the Applegreen Charitable Fund. We are currently proudly supporting a variety of charities in each of our locations. For example, in Ireland we are currently proudly supporting Pieta House, Enable Ireland, Irish Youth Foundation (Applegreen Blossom Fund) & FoodCloud.

Our Core Values are at the heart of our culture and reflect our business ethos and the behaviours by which our people will be successful. Our Core Values are outlined below: