Service Delivery Manager
Full Time
Glendale, AZ 85306
$90,000 - $155,000 a year
Posted
Job description
Overview:
Functions Supervised: Product Management process and delivery.
Primary Functions: As a servant leader of the Product Development team, the Service Delivery Manager (SDM) fosters an environment that encourages self-organization, continuous improvement, and trust. The SDM coaches the team on Agile principles, facilitates team ceremonies, such as Daily Stand Ups and Retrospectives, and assists the Product Owner with maintaining the backlog. The SDM also protects the team from over-committing and outside distractions, while removing roadblocks to keep the team moving quickly.
Duties and Responsibilities:
Creditable Experience in Lieu of Education: Ten or more years of experience in technical, product and enterprise value delivery or five years as an experienced Scrum Master.
Experience/Skills: Demonstrated experience in managing "upward" among senior leadership, demonstrated experience leading diverse teams, ability to manage conflict swiftly toward a win-win solution, strong leadership skills, excellent written and verbal communication skills.
Tenure: Not applicable.
Compensation:
Salary Pay Range: $90,000 - $155,000 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits:
Reports to: Various
Functions Supervised: Product Management process and delivery.
Primary Functions: As a servant leader of the Product Development team, the Service Delivery Manager (SDM) fosters an environment that encourages self-organization, continuous improvement, and trust. The SDM coaches the team on Agile principles, facilitates team ceremonies, such as Daily Stand Ups and Retrospectives, and assists the Product Owner with maintaining the backlog. The SDM also protects the team from over-committing and outside distractions, while removing roadblocks to keep the team moving quickly.
Duties and Responsibilities:
- Acts as a servant leader to the Product team.
- Collaborates with the Product Manager and Product Owner to ensure continuous delivery of product road map.
- Facilitates refinement sessions with Product Owner and Development team to estimate and understand the delivery effort for all initiatives.
- Creates an environment that fosters commitment, team spirit, resilience, and trust. Inspires, motivates, protects, and guides product team members.
- Guides the team toward the best possible use of resources, balancing the availability of the required sills and competencies of the team, to deliver maximum value and benefits from all initiatives.
- Partners with the Product Owner to provide criteria for prioritization at the appropriate level aligned to the goals of the product team and can serve as the point of escalation and arbitration if necessary.
- Partners with Agile Coaches to align business processes with Lean-Agile principles and practices.
- Facilitates team ceremonies within a time box; daily standup, retrospective, refinement sessions and ensures demos are held. Coaches the team on agile practices to continually improve and achieve a higher level of performance and maturity.
- Facilitates planning and delivery engagements with internal and external partners.
- Facilitates resolution of conflicts within the team.
- Removes impediments for the team.
Education: A bachelor’s degree in information systems, business administration or a related field, or equivalent work experience.
Creditable Experience in Lieu of Education: Ten or more years of experience in technical, product and enterprise value delivery or five years as an experienced Scrum Master.
Experience/Skills: Demonstrated experience in managing "upward" among senior leadership, demonstrated experience leading diverse teams, ability to manage conflict swiftly toward a win-win solution, strong leadership skills, excellent written and verbal communication skills.
Tenure: Not applicable.
Service Delivery Manager (Category 06)
Salary Pay Range: $90,000 - $155,000 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
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