Job Description:

• THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK

****Two Openings***

Service Desk System Administrator - Service Desk position supporting the Army National Guard (ARNG) in Falls Church, VA. This position requires someone with a current and active Secret clearance.

This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.

The Network Administrator - Service Desk will:

• Provide Tier 2 System Administration support using ITSM ticketing system such as BMC Remedy and/or ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
• Provide Help Desk ticket escalation support to the Army and DISA for all DODIN-A(NG) and DODIN-A(NG)-S issues above or outside the direct O&M of the RCC-NG, including mobile device support.
• Independently provides advanced level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
• Troubleshoot system hardware and software-specific issues using Microsoft AD, WIN and MECM/SCCM tool sets.
• Train end users on the proper use of hardware and software.
• Apply practical knowledge of job area typically obtained through advanced education and work experience.
• Author and update job aids, technical documentation, and procedures.

Required Skills and Experience:

• A minimum of eight years of relevant IT experience including hands-on service desk / Tier 2 support
• Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (CompTIA Security+ or higher)
• Possess the appropriate computing environment certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II. (IE Cisco or Microsoft Certification)
• Requires the ability to work any combination of hours (1st, 2nd, 3rd shift, weekends and holidays).
• An active Secret security clearance.

Weekly Scheduled Hours:

40

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able To Maintain:

Secret

Skills:

Enterprise IT Infrastructure, Information Technology (IT) Infrastructure, Information Technology (IT) Services, IT Service Management (ITSM)

Certifications:

ITIL 3 or ITIL 4 Foundation - PeopleCert desired and/or within 6 months

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Frequently Asked Questions:

• What is the mission of the program/contract? Please see above.
• Due to COVID, is this position remote or are they required to work onsite immediately? Onsite x 2 days remote
• What will a typical workday look like for the Contractor? Is this a team setting? Service Desk team setting with customer on-site
• What are the top three skillsets the candidate should have? Please see above.
• What is the interview process (phone then in-person or only phone, etc.)? On-site
• What government agency/customer does the contract support? DoD Army National Guard
• What is the length of the contract? What Option Year is it currently in? When is re-compete? Base Year with 3+ Option Years

#GDITArmy

Work Requirements

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Years of Experience
8 + years of related experience

• may vary based on technical training, certification(s), or degree

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Certification
CompTIA - Security+ - CompTIA

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Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.