Job description

Shipping Coordinator Supervisor

Work for this excellent manufacturing/distribution company as they grow!

Bring your experience to this growing company in Central Houston, getting ready to open a new warehouse off of Rankin Road and 45. Provided exceptional service and support for our customers through daily contact with customers and be responsible for managing the customer’s expectations and experience.

The Shipping group is an integral part of ensuring premier customer satisfaction.

Experience: Minimum 3 years’ experience in a shipping lead or supervisor role in a distribution or manufacturing environment

Experience with 3PL and direct-booking of domestic motor freight and small parcel

International export experience preferred

Delivering to Distribution Centers requiring delivery appointments and other unique requirements preferred

Proven success in maintaining quality, service and client relationships in a high-paced setting

Experience working in a team oriented environment

Expertise in using: a. NetSuite or similar ERP platform, Carrier sites, Microsoft Office, Outlook, Excel, Teams, PowerPoint, Word, Familiarity in OneNote and AccessSupervision

Directly supervises all Shipping Coordinators and hybrid coordinators as assigned

Organizes and oversees the schedules and work of assigned staff

Monitors the activities of direct reports to ensure that transactions are carried out in accordance with company policies, procedures and best-practices to ensure optimal customer satisfaction

Meets with direct reports regularly to ensure they have all the tools and resources needed to be successful and to provide feedback on performance

Provides guidance and support to Shipping Coordinators

Assists Customer Service team in resolving logistic issues

Promotes high customer service expectations among team members, monitors results with customers to ensure performance is meeting expectations and takes action to correct performance gaps and/or address improvement opportunities

Provides guidance on procedural questions related to shipping claims

Collaborates across teams to troubleshoot and resolve shipping related issues

Training

Communicates Customer Service directives to Shipping Coordinators

Mentors and develops team members on an ongoing basis. Supports and implements programs in employee development to ensure peak employee productivity.

Be responsible for training team on any technology-based solutions or enhancements made available to the team

NetSuite ii. Shipping Portals (carrier, 3PL, etc.)

Customer Transportation or Delivery Appointment Portals

Programs used company wide as we roll out new requests or methods of communication (i.e., Teams, OneDrive, Outlook, etc.)

As procedures to the shipping process are updated, the Customer Service Lead will update and maintain the NetSuite Manual

Leads assigned staff to consistently make decisions in accordance with Mission, Vision and Values

Provide support to Customer Service Manager

Report activities of assigned team, including updates on performance, areas for improvement, customer-related issues and staffing needs

Ensure accurate freight cost management, reporting, analysis, and recovery. Responsible for freight invoice approval, with support from assigned team members

Responsible for claims resolution

Track and maintain KPIs

Support with reports

Special projects

Proactively offer solutions to improve processes Passion for Retail Job Requirements

The desire to be a driver of continuous improvement within the organization via:

Education (seeking out education and sharing it with others)

Process improvements (evaluating current processes within team and providing suggestions for how to improve them)

Servant-leader mindset (the desire to help others achieve growth and success to benefit the organization as a whole and improve their experience within the group)

Be proactive and service-oriented approach:

Highly Organized

Time management

Ownership of tasks assigned

Expertise in Interpersonal Communication (written and verbal)

Understanding fellow team members workloads to ensure productive communication

Communication supporting values of teamwork and consideration of others

Leadership

Communicate Management initiatives to assigned staff and communicate staff needs and suggestions back to Management

Makes decisions based on how it impacts the team, the customers and the company

Support for team members on priority tasks as requested e. Customer-focused attitude

Detail Oriented, Self-Motivated

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warehouse experience: 3 years (Required)
• ERP systems: 3 years (Required)
• Supervising: 3 years (Required)
• Warehouse distribution: 3 years (Required)
• Domestic motor freight: 3 years (Required)
• international export: 1 year (Preferred)
• customer service: 1 year (Required)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.