Job description
About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you're ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
We are looking to add a Site Reliability Engineer to our growing engineering team! The SRE team owns UJET's cloud based infrastructure, security and scaling. Our ideal candidate is an experienced SRE who has built and maintained cloud infrastructure at scale and has meticulous code style and quality, with the ability to own infrastructure projects end-to-end.
Responsibilities
- Design, build and maintain critical cloud-based systems (such as GCP, AWS, and Azure)
- Monitor site stability, performance, and security using common Site Reliability Engineering practices
- Plan upgrades for scaling, capacity, API performance in a complex multi-tenant environment
- Improve deployment, management, and scalability of our services
- Champion the implementation of processes to improve visibility across the entire technology stack
- Document system design and procedures
- Provide clear status updates on projects in a timely manner
- Participate in monthly on-call duties
- Participate in weekly meetings as required
Requirements
- BS in Computer Science, or equivalent experience
- Strong programming and/or scripting skills in any of Python, Go, Node.js, Ruby
- Strong experience with Terraform or other Infrastructure as Code tools
- Solid understanding of Linux containerization with Docker
- 4+ years production experience with one or more public Cloud providers (AWS/GCP/Azure)
- 2+ years production experience with Kubernetes (both operational and application design)
- Experience with Prometheus / New Relic for monitoring and dashboards
- Proficiency with Linux system administration
- Strong Networking skills as they pertain to Cloud/Kubernetes infrastructure
- Experience with test automation and CI/CD, such as GitOps
- Understanding of Kafka from an Operational perspective
- Desire to automate everything
- Knowledge of best practices related to security, performance, and disaster recovery
- Intellectual curiosity that motivates you to keep on top of technical trends
- Highly organized and have the ability to juggle many tasks without losing sight of the highest priority items
- Stay focused under pressure, prioritizing and managing multiple projects simultaneously in a very fast-paced environment
- Extremely detail oriented, organized, a self-starter
- Demonstrate high ownership and ability to drive issues to resolution
- Excellent communication skills, both written and verbal
- You are self-motivated with the ability to work independently and in globally distributed teams
- You are service-oriented and enjoy working with engineers to make the software development process as painless as possible, providing continuous improvement
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
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