Job description

What you will do:

• On-site field desktop support to customers
• Provides software, hardware and networking support for desktops and laptops.
• Installs, maintains, troubleshoot and repair PCs and associated software, networks peripherals.
• Maintains, troubleshoots, and repairs audio / video / teleconferencing equipment.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams, Adobe Reader, Service Now, Encryption/ decryption & system imaging software,
• Mobile device management experience, IOS, Android, VoIP.
• Ensures customer satisfaction throughout the service delivery transaction via ticketing system.

Who you are:

• GED or High school graduated
• 3 years of experience repairing PC´s in a customer environment of 1,500 + devices.
• Solid understanding of ticketing systems
• Previous project experience, can delegate project work to team members to assist, and ensure project remains on course to meet dates
• Solid oral and written communications skills, can interface at the Client director level
• Capable of running reports from ticket systems to support management , excel , pivot tables, etc.
• Physically able to move PC’s 8 hours per day – Under desk, lifting and relocating devices.
• Solid skills applying encryption tools
• Solid skill applying Anti- Virus software
• Solid Skills building and Imaging PC’s, working with client to resolve issues for new hires
• Capable to replace major components within a Desk top and laptop to restore service
• Solid understanding of A/V equipment and capable of testing, troubleshooting and supporting hardware
• Solid understanding of MDF / IDF Wiring closets, patch panels and trouble shooting skill with wiring component
• Solid understanding of IP telephony / install phones and log device in
• Follow floor plans to deliver service and or relocate
• A+ Certified

In addittion to the above requirements, our ideal candidate will also be a:

• Solid understanding adding and removing Workstations to a Domain (R&R Computer Utility)
• Solid understanding of utility data base to manage devices (OVCM Notification Tool)
• Build systems using Citi’s Common Build process (Laptop, Desktop)
• Solid understanding of licenses software and utilizing tools to manage. (CDP)
• Understanding of user’s workstation profile (HP Automation Reporting tool)
• Solid skill supporting Windows XP, Windows Vista and Windows 7
• Solid Skills supporting Internet Explorer 7, Internet Explorer 8, Firefox and Google Chrome
• Solid skills supporting users with Wireless networking
• Proficient in ticketing systems (Remedy, Service Now system)
• Proficient at supporting devices using DNS and DHCP
• Proficient adding users to domains
• Resolve complex PC hardware issues
• Solid understanding BIOS settings
• Solid understanding of supporting IP telephony
• Experienced with testing and terminating of cable systems
• Understanding of Cat 5, Cat 6 and fiber optics ST SC LC Multimode Single mode
• Troubleshoot DS0, DS1, DS3 facility and circuit issues through remote test points
• Know how to punch down cabling on 110 and 66 blocks
• Able to terminate all copper cables using the TIA/EIA-568 cabling standard
• Able to troubleshoot IEEE 802.11 for WIFI access
• Telecom DS0/DS1/DS3 theory and knowledge
• Perform DNS and DHCP support of individual client facing devices
• Reading and comprehending blueprints and building documentation/Layout work
• Working knowledge of TCP/IP
• Networking Knowledge, Network Design and Implementation
• Basic router/switch interface configuration able to use the router/switch console support for off-net configuration
• Understanding of common teleco technologies: PBX, PRI, fiber op networks, VoIP, VPN, voice mail, auto call distribution systems, IP, QoS
• Understanding of telecom acronyms, terms and concepts
• Basic network troubleshooting (issue with router/bad network card drive, software settings, etc.)
• Ability to leverage and update network tools (Aperture, Netinfo, TCRS, DNS/QIP, Infoman, etc.)
• Knowledge of basic Avaya PBX commands
• Understanding of VoIP
• Understanding of VPN installation at home and how remote users log into phones
• Experienced with IP Agent application and functionality to assist customer with initial setup
• Solid understanding of A/V Equipment (Polycom, projector, touch panel etc....)

Work Environment

• At Client Site in O´Fallon - Montana
• Working shift Mon to Fri 8 am to 5 pm EST - Over Time may be required

Job Type: Full-time

Pay: Up to $50,800.00 per year

Ability to commute/relocate:

• O'Fallon, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 3 years (Required)

Work Location: One location

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