Job description

Boiling Point is a growing Taiwanese Hot Soup specialty restaurant with locations in the US, Canada, and China. At Boiling Point, we have a mission to bring great food to a wide audience. We believe in ensuring that every customer receives the best quality food and the most authentic Taiwanese food dining experience possible.

We are looking to expand and are in need of candidates with a positive, motivated attitude that would love to grow with the company. We would love for you to join us and be part of the Boiling Point family!

Responsibilities:

· Develop and execute a social media content strategy that aligns with our brand image and values, while also increasing engagement, reach, and brand preference

· Create and schedule social media posts on various platforms, including but not limited to Facebook, Instagram, Tiktok, and youtube

· Monitor and analyze social media metrics, such as likes, shares, comments, and followers, to track performance and identify areas for improvement

· Monitor and respond to customer inquiries and complaints across all platforms, including email, Google review, Yelp review, and social media platforms, in a timely and professional manner

· Collaborates with other departments, such as restaurant operation, to ensure customer satisfaction and brand consistency.

· Maintains our online reputation and responds to online reviews and ratings.

· Prepares and distribute press releases and other PR materials as needed.

· Ensures that appropriate actions are taken to resolve customers problems and concerns.

· Maintains customers accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Analysis statistics and compile accurate reports.

· Performs other related duties as assigned.

Requirements:

• Bachelor’s degree in marketing, communication, or related field.
• 2+ years of experience in social media marketing and customer relations
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Familiarity with social media platforms and functional tools.
• Advanced troubleshooting and multi-tasking skills.
• Ability to work independently and as part as a team.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Mandarin (Preferred)

Work Location: In person

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