Solution Program Manager

Full Time
Galway, County Galway
Posted
Job description

About Avaya


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter.



Who is Avaya?
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. Find out more at www.avaya.com



We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and Avaya's Solutions & Technology organization is the company's global team responsible for the innovation and development of Avaya's contact center, unified communications, and collaboration products and services. We strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.



We aren’t just focused on customer experience, we also prioritize employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best graduate minds to shape and transform how the world connects, and you’ll have the exciting opportunity to kick-off your cloud engineering career in an open and collaborative culture, working globally with like-minded people in our key hubs in Hungary, India, Ireland, and the USA. #PrepareToWin #ExperiencesThatMatter

About The Opportunity


Works to become a subject matter expert in one or more areas of software engineering.

May have a specific focus in one or more of the following: designs, deploys, and supports best in class software, development processes and software development tools; develops tasks including module design and coding, debugging, and documentation of application programs and systems level programming; conducts systems programming and systems support activities; develops coding and design tasks to ensure software meets specified performance, scalability and reliability requirements; defines model interfaces/formats for performance simulation; defines the module specific requirements for software development projects; designs, analyzes, plans, and modifies network components supporting communication implementation activities; provides support to customer and account teams to understand customer requirements and responds to customer problems. Works on multiple projects simultaneously. Domain and technical leadership in at least one project area. Demonstrates deep understanding of the domainÂ’s impact on one or more projects. Develops technical solutions to complex problems that require regular use of creativity.


  • Establish and communicate the delivery Increments up to the release of the Solution
  • Facilitate Solution Planning process which drives the roadmap, and backlogs, and through Solution release Lifecyle and planning meetings
  • Summarize the program delivery objectives and track the execution of features and capabilities across the Engineering Workstreams
  • Facilitate regular sync meetings to assist in the planning, estimation, alignment, and decision making in relation to solution features and capabilities
  • Work with leaders, teams, and Scrum Masters delivery alignment, practices, and a common approach
  • Help manage risks and dependencies
  • Escalate and track impediments
  • Provide input on resourcing to address critical bottlenecks
  • Encourage collaboration between Value Stream teams, Architects, Engineering leaders and Business Primes
  • Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
  • Improve the delivery of value through workstreams by improving and assessing the practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline
  • Foster Best Practice knowledge sharing
  • Drive improvement in the areas of efficiency and execution with relevant teams, products, components, functions.

About The Requirements


EXPERIENCE


  • Leading agile development teams or overseeing agile release plan delivery
  • Demonstrable experience in building, managing and transforming large and international program and project practices in support cloud-native SaaS and PaaS offers
  • Demonstrable experience in executive interlocks and detailed regular communications on critical programs, including the establishment of a regular cadence to discuss and report on high and medium risk issues and remediation efforts
  • Experience in leading cross-functional teams (project management, engineering, operations, and/or support) through the iterative process of designing, planning, delivering, and supporting capabilities (projects)

SKILLS & COMPETENCIES


  • Expertise in Project and Program Management methodologies
  • Direct or indirect management of cross-functional teams
  • Strong teamwork with key functional stakeholders in Products, Engineering and Operations
  • Exceptional people management skills – performance management, personal development, etc.
  • Cloud solution development and Continuous Integration / Continuous Delivery (CICD) practices

ADDITIONAL INFORMATION


  • Full-time role

EDUCATION/QUALIFICATION


  • BS required; MS preferred
  • 8+ Years of Experience
  • PMP certification preferred.

Education

Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications

Project Management (PMP) Certification

Equal Opportunities & Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-BF1

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