Job Overview
The Solutions Specialist will ultimately become a Subject Matter Expert in the domain of Medical Devices and ClinSpark’s role in clinical trials by providing proficient and timely customer service desk support.
The focus will be on supporting customers’ use of Medical Devices and ClinSpark as an eSource/eCRF/EDC platform for clinical trial operations. You will collaborate with project managers, engineers, business analysts, documentation specialists, and IT professionals using Jira Service Desk and other project tooling, in order to advise and support customers.
The role requires strong analytical skills, attention to detail, combined with clinical operations awareness, in order to coach and assist customers with their use of ClinSpark in clinical trials. You will advise and support them on effective workflows and procedures for the preparation of a trial, and the conduct, oversight, and export of data collected in their clinical trials.
The Solutions Specialist will be required to work within global multi-functional internal and external project teams. Some travel required.

Essential Functions
Become a Subject Matter Expert in the domain of Medical Devices and eSource/eCRF (ClinSpark) roles in clinical trial operations
Review and respond to customer support requests from Jira Service Desk and other project/support tooling
Analyze customer operational needs and requirements in order to provide advice and guidance on ClinSpark configuration, trial design, and general usability
Conduct on-line and occasional face-to-face troubleshooting sessions with customers
Devise and demonstrate proof-of-concept clinical study design solutions to current customers
Assist with documentation of ClinSpark interactions for ongoing customer support, including component-based and role-based user guides
Occasionally assist with specification creation for the development of new reports and dashboard visualizations
Provide usability advice and solutions for internal teams and external customers to solve problems and improve efficiency
Meet milestones as assigned, and interact with the support team to organize timelines, responsibilities and deliverables.
Develop and maintain good communications and working relationships with internal teams and external clients.

Qualifications

• Bachelor's degree in science or IT preferred OR equivalent combination of education, training and experience.
• 5-6 years experience working in clinical operations, laboratory operations or data management in early phase clinical trials such as a Clinical Pharmacology Unit or Contract Research Organization
• Must be tech-savvy

¨ Experience working with clinical trial management software (eSource, eCRF, EDC) in a clinical trial setting
¨ Awareness of applicable clinical research, regulatory and other requirements; i.e., Good Clinical Practice, HIPAA, GDPR
¨ Excellent communication and presentation skills, including good command of English language
¨ Demonstrated ability to understand customer needs and the impact of proposed solutions on overall projects
¨ Strong software and computer skills
¨ Experience clinical trial operations
¨ Experience with the use of medical devices and computer hardware in clinical trials
¨ Experience creating documentation for ongoing support of clinical trial operations
¨ Experience creating documentation for software usability in a clinical trial setting
¨ Experience training end users on the use of software in a clinical trial setting
¨ Knowledge of operating procedures and work instructions and the ability to apply them in practice
¨ Previous experience and proven competence with time management and problem resolution skills
¨ Demonstrated experience with creative problem solving
¨ Demonstrated organizational, communication, and collaboration skills
¨ Ability to establish and maintain effective working relationships with coworkers, managers and clients
¨ Ability to exercise excellent attention to detail
¨ Good team player
¨ Ability to effectively manage multiple tasks simultaneously

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status