Job description

Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick!

The Specialist II tracks stages of titling and lien release on accounts that are in the process of being paid in full. This individual is responsible to follow up with customers, dealers, banks, etc… to help facilitate the payoffs and closure of loans. Gather and prepare all supporting documentation to complete the payoff and lien release process. Provide support to the Recreation Lending business unit. This person is also accountable to ensure that the Recreation Lending policies and procedures are followed in accordance with state and federal laws and practices. The following specific duties and functions apply to the Specialist II position:

Essential Functions:

• Understands and can proficiently complete all tasks or Essential Functions of the Payoff Specialist I
• Sends titles to customers, dealers, insurance companies, banks, etc…
• Pull Tardis Refund report and validate and mail overpayment credit refunds as applicable
• Updates customer accounts and other detail within the system of record as needed
• Fulfills other tasks and functions as assigned by leadership
• Supports level I and Sr. Specialists and other individuals as assigned by leadership

Compliance with Laws & Regulations:

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education and Experience:

• High School Diploma is required.
• Three (3) years’ work experience is required.
• Experience in Loan Collateral Payoff field is preferred.

Summary of Qualifications:

• Working knowledge of payoff processes is preferred, but not required.
• Knowledge of federal and state collection, banking, lending and bankruptcy laws and regulations for the non-prime credit segment.
• Experience and demonstrated skill with Microsoft Office Suite (Word, Excel, etc…), e-mail, and database software.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to work effectively under pressure. Skilled at handling a variety of assignments simultaneously. Flexibility with a willingness to work at a rapid pace within strict time frames.
• Communicates effectively both orally and in writing, including negotiation skills; presents ideas in a clear, concise, understandable, and organized manner.
• Effective planning, organization, time management, and problem solving skills. High level of accountability for work with limited supervision. High degree of accuracy and trust are required.
• Completes all Essential Functions with a professional demeanor.
• Willingness and ability to engage in continuing education in support of the business.
• Consistent demonstration of the company’s C.R.I.T.I.C.A.L. values

Who is Merrick Bank? Founded over 20 years ago, Merrick Bank is a FDIC-insured Utah Industrial Loan Bank that originates loans with the benefit of low-cost deposit funding. Merrick Bank had $4.5 billion in assets and $3.1 billion in deposits as of March 31, 2021. Merrick Bank operates four main business lines: Credit Cards, Recreation Lending, Personal Loans and Merchant Acquiring.

Our Valued Employees are provided generous benefits, including:

• Competitive Pay
• Benefits Package -Medical, Dental and Vision (plus much more)
• 401(k) Plan with Company Match
• Short & Long Term Disability
• Group Life and AD&D Insurance
• Paid Vacation, Holidays, and Personal Days
• Employee Events, including Employee Appreciation Day, Holiday Party, etc.
• Tuition Reimbursement Program

Candidates must have unrestricted authority to work in the United States without sponsorship.

If this position is based in our Woodbury, Long Island office or Virtual, please note that ALL the work for this position must be performed outside of the five Boroughs of New York City.

Merrick Bank is an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s employment/personal references and drug testing.

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